Job Title

Company DescriptionCreditSnap is a FinTech platform offering Deposit Account Opening and Lending automation technology as a SaaS product to Credit Unions and Banks. It allows CU and Bank customers to open accounts instantly and apply for loans without Credit Impact.Role DescriptionThis is a full-time remote role for a Customer Success Analyst. The Customer Success Analyst will be responsible for ensuring customer satisfaction, providing customer support, addressing customer service inquiries, develop data driven insights for customers, and maintaining effective communication with clients. Day-to-day tasks include analyzing customer data, monitoring customer satisfaction levels, and collaborating with different teams to resolve issues and improve the overall customer experience.QualificationsStrong Analytical SkillsProficiency in Customer Satisfaction and Customer SupportExcellent Communication and Customer Service skillsAbility to work independently and remotelyExperience in the FinTech industry is a plusBachelor's degree in Business, Finance, or related field