Job Title

AWS/CES is seeking a Warranty Specialist/Service Technician for a Motorcycle client in Toronto, ONLocation: Near Toronto, ONSchedule: Temp to Hire/ Full timeMust be fluent in FrenchMust have Technical knowledge (ideally Master Tech)Position Overview:As a Warranty Specialist, you will evaluate and process warranty claims while providing technical support across Canada as needed. This role combines technical expertise, hands-on motorcycle experience, and exceptional customer service skills.Key Responsibilities:Warranty Claims: Evaluate and process warranty claims in alignment with company policies.Technical Analysis: Analyze technical data to validate warranty cases.Collaboration: Work closely with dealerships and service centers to resolve claims promptly.Technical Support: Provide expert support to clients and internal teams across Canada.Record Management: Maintain accurate documentation of warranty evaluations, approvals, and rejections.Process Improvement: Contribute to the development and optimization of warranty processes.Travel: Travel as required to support evaluations, deliver training, or address onsite concerns.Qualifications:Bilingual French and EnglishCertification: Master Technician certification or degree in Automotive Technology.Experience: Hands-on experience with motorcycles is mandatory. Tier 1 or OEM experience required.Technical Knowledge: In-depth understanding of automotive systems and motorcycle mechanics preferred.Skills: Strong problem-solving abilities, excellent communication, and a customer-focused mindset.Language: Must be fluent in French.To Apply: Please submit your updated resume to carmen@canadianexecutivesearch.com