Job Title

POSITION TITLE: Senior Healthcare Safety & Risk Management Specialist Healthcare Insurance Reciprocal of Canada (HIROC) is a trusted healthcare safety advisor, committed to offering a full spectrum of insurance, risk and claims management products and support.HIROC knows healthcare as its the largest not-for-profit healthcare liability insurer in the country, with over 700+ healthcare organizations part of the Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase safety.As a Reciprocal, HIROC is governed by its Subscribers and remains an innovative, agile, and proactive partner. Since its inception in 1987, the not-for-profit has returned over $200 million to the healthcare system. HIROCs 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal of scaling knowledge and increasing safety across Canadas healthcare system.One common thread running through HIROCs culture is the feeling of being part of something unique: partnering to create the safest healthcare system HIROCs vision.Each employee has the opportunity to find their calling and help build a stronger organization designed to meet the needs of its Subscribers. As a Top 100 GTA Employer nine years running, HIROC employees are empowered to find solutions and create amazing experiences in service to its Subscribers.Join us and be part of the team working to make a difference.SUMMARY: Reporting to the Lead, Risk, the primary responsibility of the Senior Healthcare Safety & Risk Management Specialist is to provide expert guidance and advice to support HIROC subscribers from across all healthcare sectors. The successful candidate will have demonstrated subject matter expertise in: risk management, safety, quality improvement, and analytics within the complex and dynamic landscape of the Canadian healthcare system. This role requires a broad understanding of standards informing healthcare delivery including provider and client needs, regulatory and legal frameworks (pan Canadian), emergency preparedness and response, awareness of cultural competence and inclusivity in healthcare, and would benefit from experience with direct clinical practice. Working with a team of like-minded professionals you will support subscribers with risk management and patient safety subject matter.KEY RESPONSIBILITIES: Support subscriber experience and stewardshipSupport subscriber stewardship (e.g. attend meetings with subscribers, build safety capacity, provide risk/safety education, support the application/spread of best practices)Enhance subscriber experience by applying safety science methodologies (e.g. patient safety, quality improvement, behavioral insights, design/systems thinking, etc.) for processes, procedures, safety intelligence, education, and resource developmentImplement quantitative and qualitative methods to understand subscriber needs, system gaps, and incident investigation findingsRespond to subscribers and support with respect to subscriber queries, tools, customized claims analysis, trends analysis, meeting preparations, and attendance.Support safety investigation and system resilienceApply safety science to investigate major losses, and incidentsIdentify systemic areas of interest from major losses and build safety capacity with subscribersIdentify and share learnings, and support safety collaborations (clinical, safety/risk and human factors networks, academic communities, etc.)Review and analyze healthcare legal claims data to support HIROCs safety and risk initiativesConduct focused reviews to provide subscribers (individually and collectively) and HIROC with actionable themes, trends, etc.Report potential new risk/safety themes and opportunities from claims analysisGeneral Safety and Risk Management FunctionsContribute to the departments and team planningParticipate in ongoing educational opportunities to remain current on your field of expertise (e.g. clinical, safety and risk management issues in the field of health care, human factors, and insurance)Act as a resource to other departments and HIROC staff, and provide mentorship as required.Respond to issues relating to risk management and patient safety matters (consulting with Claims, Insurance Operations, Senior Management, and Legal where required)Participate in or lead ad-hoc departmental and HIROC projects, initiatives, and committeesContribute to development and revision of risk management tools and services: based on extensive research of current legislation, professional and/or governing organizations, medical journals and internet risk management resources, claims data, and best practicesSupport the development/improvement of patient safety indicators and other analyticsOther duties as requiredConduct research and academic activityParticipate in the creation of new safety knowledge and contribute to academic activities (e.g. peer reviewed papers, posters, presentations, etc.)Participate in the supervision of studentsPresent new information at symposiums, education and academic conferencesWork with a clinical coding team to optimize data collection and ensure accuracy and consistencyKNOWLEDGE SKILLS & ABILITIES:Well organized, excellent time management skills and ability to meet deadlinesSelf-motivation and initiativeExcellent written, verbal and listening skillsProficiency in Microsoft Office suite of toolsWell-developed analytical and data management skillsKnowledge of adult education principlesAbility to work both independently and as a team memberCommitted to ongoing learningValid drivers license requiredEDUCATION, TRAINING & EXPERIENCE:Post-graduate degree in healthcare related fieldAdvanced certification in Patient Safety, Risk Management, Quality Improvement, or Health Law Certification in quality/patient safety (e.g., Canadian Patient Safety Officer)Minimum five years of recent healthcare related experience.Member of a regulated health profession.Preferred:Advanced clinical/business acumen in specialty areas e.g. obstetrics/perinatal, emergency medicine and/or intensive care, and/or facility managementExperience with grant applications, ethics/REB/IRB, and literature reviews.Experience in presentation, facilitation, and public speaking.Experience with data systems/analysis (Power BI, advanced Excel functions, Power Queries)Integrated/Enterprise Risk Management (IRM/ERM) experienceAdvanced clinical/business acumen in specialty areas e.g. obstetrics/perinatal, emergency medicine and/or intensive care, and/or facility managementExposure to medical chart and documentation review to ensure alignment on goals and data integrityFamiliarity with medical coding practices, using safety factor frameworks (i.e., ICD10, CCI, Canadian Incident Analysis framework)WORKING CONDITIONS: Normal working conditions in an office setting. Working at computer for most of the day. Some travel required Subscriber visits, presentations, conferences, and courses.Hybrid work model.HOURS OF WORK:Monday-Friday 8:30am-4:30pm, some flexible hours may be required to meet Subscriber needs.May be required to travel, attend after-hours functions/meetings.TO APPLY: Please submit your rsum to order to be considered for this position, please include a current rsum or detailed qualifications summary with your application. Only those selected for an interview will be contacted.HIROC is committed to fostering a climate of equity, diversity, inclusion, and accessibility. HIROC respects the diversity of all members of its community and welcomes applications from those who have demonstrated a commitment to the values of equity, diversity and inclusion. Applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Mtis and Inuit peoples, racialized persons, persons with disabilities, those who identify as women, 2SLGBTQ+, individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code and/or others who may contribute to the further diversification of ideas within its community are encouraged. HIROC is committed to fair assessment of a candidates abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths.HIROC is committed to providing a barrier-free environment for all stakeholders, including its participants, employees, job applicants, suppliers, the public and any visitors who may enter its premises, access its information, or use its services. As an organization, HIROC respects and upholds the requirements set forth under the Accessibility for Ontarians with Disabilities Act (AODA) and its associated standards and regulations and will ensure that HIROC offers a safe and welcoming environment that is respectful of each person's dignity and independence.