Job Title

Elmira Pet Products is growing We are excited to introduce an additional Account Manager to our Client Relations team to support our operations. Join us as we continue to advance our customer relationships and drive business success. We are looking for proactive, results-driven team player. If this sounds like you, apply today Come join a great team at a locally owned, Canadian company . About us Elmira Pet Products is the largest Canadian Private Label dry pet food manufacturer. We provide unique growth-based opportunities that drive sales for global partners. We have over 40 years experience developing and manufacturing a full range of dry dog and cat food products, including therapeutic diets (vet channel), holistic, premium, mid-range, and price sensitive formulations. Our customer base is diverse. We produce well-known brands for top tier customers in various channels, such as mass merchandise, grocery, pet specialty, and online. Our expertise also allows us to manufacture unique diets for distribution to niche markets. Visit our website at: Connecting Innovation, Quality, and Value with Pet Food. The role: Reporting to the Director of Client Relations, the Account Manager is the key customer contact responsible for effectively merging Private Label customer requirements to Elmira Pet Products capabilities, policies, and procedures. This is a customer-facing role, and the successful candidate will be responsible for managing and growing defined accounts and leading the day-to-day activities to ensure client satisfaction. This position offers a hybrid work environment with a minimum of two days on-site. We offer: We offer a competitive salary, a great benefits package, RRSP matching program, and bonus/incentives program. At our company, we believe in fostering a collaborative and inclusive work environment where every team member feels valued and empowered. We have company events, such as BBQs and Christmas Party, giveaways, activities, and fantastic pet food product discounts awesome for people who have pets What youll do: Advance customer relationships, with key influencers. Execute regular meetings with customer contacts to refresh on business conditions (sales performance, etc.), while identifying opportunities. Attain agreement on action items and timelines. Promptly follow-up internally (EPP) and externally (customer) to reach positive outcomes quickly. Achieve customer consensus of short- and long-range business plans that are consistent with EPP objectives and KPI targets. Use effective communication and time management skills to engage EPP cross-functional teams to achieve objectives. Align on realistic annual budgets for sales targets and spend. Provide customers with sales results vs. objectives (monthly, quarterly, and annually). Inform EPP stakeholders of forecast adjustments from promo activity, planogram changes, lists/delists, store openings/closings and other related activities. Monitor sales vs. forecast. Make concrete recommendations to fill gaps and maximize opportunities. Manage customer spend/deductions to budget. Promptly execute steps for reclamation as required. Coordinate all action items relating to new product launches, product changes, sku rationalization, etc. to maximize total sales and nullify financial liabilities. Overall responsibility for successfully implementing the change to the expectation of all parties. Support the execution of price adjustments including all administrative activities. Maintain a comprehensive Customer Terms & Conditions summary. External (customer): Educate on the merits of EPP and share updates. Internal (EPP teams): Educate on the merits of the customer and share updates. Manage new product launches, as well as customer initiatives, lead both EPP stakeholders and Customer teams through the journey to have successful implementation. Track, measure, and communicate competitive retail activity including pricing, merchandising and new products. Pinpoint threats and measure potential impact to EPP sales targets and/or KPI performance. What youll have: Degree or Diploma in Business or related field. Proven ability to build and maintain productive relationships. 3 to 5 years experience in B2B account and/or sales management role. Preferably with experience dealing with major retailers in grocery, mass and pet specialty (i.e. LCL, Walmart, Costco, Pet Valu, PetSmart). Category management and/or private label experience an asset. Analytical and advanced computer skills specifically with MS Office with emphasis on Excel and PowerPoint. Knowledge and understanding of pet food and manufacturing industry an asset. Excellent critical thinking skills. Proactive and highly organized with the ability to effectively multitask and handle several projects and priorities. Must have strong negotiation skills. Must have strong verbal, presentation, and written skills. Collaborator and active listener who easily interacts with others. Strong team player with ambition and work ethic resulting in high productivity. Experience and familiarity with QAD an asset. Retail Link, NIQ, GSI experience is beneficial. Salary Range: Currently under review, salary will be based on the successful candidates skills, qualifications, and experience. Why Join Us: This is an exciting opportunity to be part of a growing team and make a significant impact on our customer relationships and business success. If you are passionate about advancing customer relationships and driving business growth, we would love to hear from you How to Apply: Please submit your cover letter and resume to Nikkie Kudoba (nikkie.kudobaelmirapet.ca) by April 4, 2025. Only those submitted through email will be considered. We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Elmira Pet Products will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If you require disability related accommodations, please inform the Human Resources (HR) staff. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.