Job Title

Summary:Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team thats interested in your development?Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, were creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether its developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.Location: Greater Toronto Area. Position is remote but some travel may be required.Description of Role:The Client Relationship Specialist is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients. They interact with many different members of the client's team to organize and execute plans that ensure mutual profit.Building and maintaining relationships with clients and key personnel within customer companies via telephone, email and client visitsExpand relationship within client at multiple levels to include key decision makers (exec., IT., Finance, transportation etc.)Conducting business reviews to ensure clients are satisfied with their products and services. Identify and present areas for potential improvement.Uncover additional sources of revenue from assigned clients including logistics, CDN/US brokerage consulting.Letting customers know about other products the company offers including technologyAchieving client relationship targets, sales goals and KPIs as set by Senior VP, Client RelationsEscalating and resolving areas of concern as raised by clients and liaise with operations, regulatory to resolve.Carrying out client satisfaction surveys and client reviews.Monitoring company monthly performance against service level agreements and flagging potential issues.Updating the CRM and ensuring account managers are aware of changes within clients.Passing leads to the sales team and following up on progress.Other duties as assigned.Knowledge and Educational Requirements:College and or University Degree in Business Administration.Minimum Five (5) years account management experience and within a customer service/sales role.Customs Brokerage experience is a definite assetCCS certification is an assetWorking knowledge of MS Office Suite of products Word, Excel, PowerPointCRM Sales Force experience is a definite assetStrong communication skills verbal and written is requiredProblem solving, accuracy, attention to detail and analytical ability is requiredStrong prospecting skills and negotiating/closing skills is a requiredWhy youll love it at WillsonWork-from-home environment, with a home internet reimbursement3 weeks paid vacation for all new hiresRRSP programWe care about your loved ones too thats why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.Change is crucial to success its never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward#Oneteam is essential to our corporate identity we only succeed if we work together. Thats why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).