Job Title

Duration: 16 Months Description:We are seeking a Senior EX Operations Specialist to provide exceptional operational support while managing complex employee queries, Workday transactions, and ensuring compliance with local regulations, particularly in the North American region with a focus on Canada. Leveraging expertise in various operational processes, compliance, terminations, and HR Information Systems, this role will tackle challenges and enhance the teams capabilities. Responsibilities:Provide global operational support to employees and our employee experience teams, managing complex employee queries through Jira and WorkdayAddress complex Jira tickets, including benefit enrollments, parental leave requests, and time-off inquiriesHandle employment verifications, including customized Verification of Employment (VOE) lettersConduct audits and analyze data to identify patterns and inaccuraciesOptimize Shared Service Center (SSC) processes for efficiency and scalability, ensuring alignment with company policiesImplement new policies and process improvements in collaboration with Benefits, Payroll, Legal, and other teams, ensuring effective change managementDocument and improve Standard Operating Procedures (SOPs) and implement automation to enhance operational efficiencyAssist in the transition of tasks from Centers of Excellence (COEs) to the Shared Service Center (SSC) by collecting requirements and offering recommendationsPrepare and process EIBs in Workday, along with managing involuntary terminations and One-Time Payments (OTPs) related to terminations.Support hiring, onboarding, benefits, payroll, and time-off processes to ensure compliance with Canadian legal requirementsAdminister benefits, including new hire presentations, enrollments, and management of Short-Term and Long-Term Disability forms.Conduct new hire onboarding sessions and assist employees with benefits-related questions and updates on qualifying life eventsUpdate employee leaves and schedules in WorkdayManage compliance data reporting and respond to local labor board requests in both English and FrenchConduct background checks and assist with loading results into Workday HRISCollaborate on Canada-specific policies and maintain relevant documents in ConfluenceManage accommodation requests and support drafting reports for Talent or ManagersExperienceAt least 3-5 years of relevant experience in HR or People OperationsExperience with using data systems and ticketing tools such as Jira; experience using the Workday HRIS system, is requiredExperience with Excel or Google Sheets in a professional environmentFluency in French is highly preferredDemonstrated ability to work with global or remote teamsStrong operational thinker, with a knack for solving problems and building solutionsA team player with the ability to work collaboratively across all levels of the organizationThe ability to drive projects from inception to implementation, including developing project plans and timelines, and coordinating internal and external resources to meet project requirementsThe ability to leverage data to help drive informed decision makingHigh level of business acumen; you understand the business on a deep level and the interdependencies of various teams and processesProactive and curious by nature. You are creative and enjoy taking unique approaches to solving problemsAbility to navigate confidential information with professional maturitySkills:HR & People Operations Experience: 3-5 years in HR or People Operations, including compliance and employee support.HR Systems Knowledge: Proficiency in Workday HRIS, Jira, and data systems.Operational Efficiency: Ability to optimize processes and implement policy improvements.Problem-Solving & Analytical Skills: Strong analytical capabilities to handle complex queries and audits.Data Management: Experience using Excel/Google Sheets for data analysis and reporting.French Fluency: Preferably fluent in French, especially for Canadian operations.Project Management: Strong skills in managing projects from start to finish, including planning and resource coordination.Communication Skills: Ability to collaborate across global teams and communicate effectively at all levels.Compliance Knowledge: Deep understanding of Canadian legal requirements in HR and employee benefits.Confidentiality & Maturity: Ability to handle sensitive information with discretion and professionalism.EducationBachelors degree in related field plus 6+ years of progressive HR experience in a high speed, high growth environment.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: MohinaEmail: Mohina@ustechsolutionsinc.comInternal ID: 25-34647