Job Title

banking or financial background is preferred Contract Period: 12 months with potential to extend or convertLocation: Scarborough, ONLocation type: OnsiteBusiness Hours: Monday to Friday; 9 AM to 5 PMExperience & Qualification Requirements:CCNP (R&S) Cert (CCNP certified with minimum 3 years of troubleshooting experience OR CCNA certified with min 5 years of troubleshooting experience)Routing and switching experienceTroubleshooting experience/Break fixesNetwork analyst experienceTechnology Degree/Diploma or equivalent work experienceStrong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.Strong communication skills, both verbal and written, are essential to interact with support groups, clients and vendorsExperience and a sound understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, WiFi) including an excellent understanding of telecommunications concepts and Telco connectivityStrong understanding of Switching and Routing - Cisco Catalyst/Nexus Switches, SDWAN (Cisco/Viptela/Aruba Silverpeak), DMVPNHands-on experience with Cisco ACI, Palo Alto Firewalls, F5 Load balancers, Aruba or Cisco WiFi, VMware NSX is a definite asset for this positionProficient in executing diagnostic techniques with a sound foundation of monitoring tools which include SevOne, Infoblox, ExtraHop, ThousandEyesJob Responsibilities:Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of. This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.Engage in high priority incidents (P2's) or incident calls and provide support.Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.Support the incident, change and problem management processes.Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.Help assess training needs, process gaps and improvement suggestions, automation opportunities and effectively communicate upwards to the Shift leader and Manager as required.Create MoPs and how-to docs for better support and training of new and junior team members. Also, peer review such documentation created by other team members and provide suggestions for improvement.