Focus Leader roleKey Responsibilities:Team Development: Helping support a team of SEsClient Training and Support: Provided clients with product education, articulated use cases, and offered sales support to demonstrate the value of products to end customers.Feedback Integration: Aggregated and shared client feedback with product teams, advocating for necessary enhancements.Solution Development: Reviewed client use of products to identify opportunities, driving the solution phase by pitching cross-product use cases tailored to client needs.Value Proposition Articulation: Clearly communicated the advantages of products, positioning them favorably against competitors.Collaborative Engagement: Engaged in discovery sessions with Product Owners to craft solution proposals, including presentations and demonstrations.Consultation and Integration Support: Provided detailed pre-sales and post-integration consultation, ensuring solutions met client requirements and supported multiple partner integration projects as a subject matter expert.Advocacy and Strategy: Advocated for customers by conveying valuable perspectives to product and marketing teams, staying informed about industry trends to provide strategic recommendations.Progress Tracking: Monitored and reported on pipeline opportunities using CRM tools.Qualifications:Over 10 years of hands-on experience in the payment space or as a Solutions Engineer with the ability to provide technical consulting and support.3-4 year of management experience Bachelors degree in business, commerce, or a related field.Previous experience in the payments industry was considered an asset.Understanding of API concepts and methodologies was advantageous.Cash management and treasury experience is a plus Excellent presentation and problem-solving skills.Ability to multitask, prioritize, and meet deadlines.Proficiency in working with cross-functional teams, building relationships, and fostering a collaborative environment.Strong communication skills to convey detailed information effectively.Demonstrated track record of driving continuous improvement initiatives.Additional Details:Base: Competitive Bonus: 20% (which is paid out yearly)Why new role: Net new role - growthTerritory: Canada Management style Hands off and transparent results drivenTeam Size 3-5 SEs to report into this roleTravel: 10% Location: TorontoHybrid 3 days in the office and 2 days remoteNew Initiatives:They are building up a huge new national fraud services practices to combat the fraud and scams that are so prevalentThey are building real time rails this is a technical development, and they are partnering with Payments Canada They are also adding a coded ecommerce play the banks need a technology partner for ecommerce walls etc
Job Title
Solution Engineering Lead