Job Title

Role: Terminal Manager Who we are: Fastfrate Group has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.Who were looking for: Fastfrate Group is looking for a Terminal Manager who will be responsible for ensuring smooth and efficient functions for the company through maintaining and adhering to strict management and communication processes. You will be accountable for managing all facets of the business through process management utilizing all resources made available. You will also be responsible with working within a budget and finding efficiencies for the operation and customers. You will also mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.What will make you successful in this role:Customer FocusCommunicationEnergy & StressTeamworkQuality OrientationTime ManagementAdaptability/ FlexibilityCreative and Innovative ThinkingDecision Making and JudgementPlanning and OrganizingProblem SolvingResult FocusAccountability and DependabilityEthics and IntegrityMediating and NegotiatingProviding ConsultationLeadershipCoaching and MentoringStaff ManagementEnforcing Laws, Rules and RegulationsMathematical ReasoningDevelopment and Continual LearningWhat youll do: Manages the overall operations on the cross dock, dispatch and warehouse communication processes, procedures, and people Manage within or exceed the established cost and productivity targets.Communicate with customers to obtain, retain and grow businessLiaison with Senior Management on a daily basisMaintain and execute the daily operation plan to ensure accuracy, efficiency, and timeliness of all freight. Maintain scheduling, discipline, and performance management for the employees in the operational process. Create and change schedules as dictated by demand and performance. Continually monitor workloads throughout the department and actively pursue additional resource when justified. Monitor personnel and/or equipment locations and utilization to coordinate service and schedulesCreate initiatives and procedures that maximize organizational ability to service clients with the most efficiency possible. Discuss and resolve issues with all employees concerning bid package questions, on-call status, assignments, etc. Breakdown, verify and ensure all operational timelines have been met. Generally, maintain an open and effective dialogue with all personnel to insure fairness and clarity of understanding. Create and maintain logs necessary to perform quick checks and assessments to ensure the highest quality. Respond to complaints with thoroughness and accuracy. Adhere to corporate and departmental policies and proceduresCompletion of all required training through Carriers Edge (Manager/Supervisor Training Program) Performs other duties as requiredMust haves:Management level experience leading a team preferredPrevious experience with dispatch/call center environment an assetTransportation industry knowledge and experience an asset (i.e., shipping/receiving, scheduling, freight negotiations and regulatory requirements)Computer skills - Outlook, Excel, WordClean Criminal RecordAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesAble to work well under pressureFlexible, able to deal with changeStrong attention to detailVery organized, with excellent multi-tasking and problem-solving skillsExcellent customer service/communication skills Strong work ethic and positive team attitudeFamiliar with business and financial principles and practicesCommunicate within all levels of the organizationBudget development and oversight experienceProfit and Loss/General ledger proficiencyCollective Bargaining extensive experience.