Job Title

We are seeking an enthusiastic and detail-oriented Administrative Assistant to join our team and assist with our order desk and customer support services. The ideal candidate will have exceptional customer service skills, excellent computer knowledge, and experience with bookkeeping and some accounting. Responsibilities: Answering phone calls, emails and responding to inquiries or complaints in a timely, professional, and courteous manner Taking customer orders via phone, email, or post and processing them accurately and efficiently Handling inquiries and complaints with tact and diplomacy to ensure customer satisfaction Providing alternative suggestions to products that may be out of stock or unsuitable for the customer Promoting sales by highlighting discounts and sales to increase revenue Reaching out to customers via social media, email, and phone to ensure customer satisfaction Keeping accurate records of customer interactions and transactions Supporting the sales team and other departments as needed Working with Netsuite so experience working with Netsuite is an asset. Requirements: Excellent customer service skills with a customer-focused mindset and exceptional communication skills Strong computer skills, including proficiency with Microsoft and Google Drive functions Experience with bookkeeping and accounting is a plus Proactive and able to take initiative, with excellent organizational skills Comfortable working as part of a team and independently Fluent in English with excellent verbal and written communication skills Able to think quickly and creatively in interactions with customers to provide a positive brand image Education and Training: High school diploma or equivalent Experience with mass-email software programs is preferred If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, please email your resume to . While we appreciate all applications, only successful applicants will be contacted. Starting $19/hr