Job Title

Bilingual Customer Service Representative Full Time Permanent Location: Mississauga, ON - Hybrid, 2 days may go to 3 days in office. Work Hours: Monday - Friday 8:30 AM 5:00 PM (client has some flexibility on hours)Salary: Up to $62K + Bonus Perks and highlights! Benefits: Medical Dental -90% after 3 months Vision (300 every 2 years) 18 days vacation up to 5 sick days STD LTD, Life InsuranceSocial Committee, great working environmentEqual opportunity employer and is committed to a diverse workforceAdditional/Voluntary Insurance, critical illness insurance Education & TrainingTravel Insurance Corporate membership for GoodLife Retirement Savings: RRSP program employee can contribute after 6 monthsDeferred Profit-Sharing plan based on organizational resultsEmployee assistance program- enhanced with counselor Growth potential Unpaid leave Workplace Wellness, online classes like yoga! Company Overview: Our client is an international leader in the fields of medical and safety technology. They have been supporting and saving lives for over a century, successfully cultivating core values of intimate customer care and quality, consistent innovation, employee engagement and professionalism.Reporting to the Customer Service Supervisor Job Summary:The Bilingual Customer Service Representative provides world class customer service for English and Frenchspeaking customers. The basic function of the Bilingual Customer Service Representative is to perform designated order entry and related customer service functions as required by established procedures in the Market Fulfillment Department.Principal Accountabilities: Perform data entry for all customer orders, other orders and related order entry functions, and enter all assigned data in an accurate and timely manner, including maintenance of the Master Customer Data.Use initiative to resolve all order related issues (e.g., product substitutions, delayed deliveries, incomplete documents, Failure on Arrival, etc.) using appropriate resources, or coordinate with other departments Order Management Team, Warehouse, Sales & Marketing.Ensure accurate contract review on all orders (including sold to/bill to/ship to parties, part numbers, quantities, price conditions, special requests, routes, shipping mode, distribution channel, etc.) and monitor each step of the order process to completion, from first inquiry to delivery of product to invoicingIdentify, and work to correct, any discrepancies at order entry. This may include requesting changes to customer master data, verifying pricing in SAP for price contracts, checking customer understanding of Unit of Measure, etc. Look for opportunities to prevent errors & discrepancies from recurring.Ensure customer satisfaction on all requests for information in a timely manner. Probe all inquiries and ensure follow-up with solution utilizing product and process knowledge or coordinating with other departments.Handle calls professionally and efficiently when transferring to the Service and Tech Support department, adhering to the call routing SOPs. Support other teams to ensure they have accurate and sufficient information to perform their tasks.Job Requirements: Fluently bilingual French and English, written and verbal3+ years of experience in a product order management position Knowledge of SAP is a MUST Medical or Pharma is a very good asset Attention to detail and high level of accuracyAbility to interact and build professional relationships / network with other departmentsAdvanced problem-solving skillsProficiency with Microsoft Office Software