Job Title

Customer Support SpecialistAt Stoko, we know that life is better when we are able to do the activities we love. Thats why weve created the worlds first and only Supportive Apparel thats proven to help people get active again and stay active for as long as possible. Based in Vancouver, British Columbia, we have assembled a multi-disciplinary team of dreamers, designers, and disruptors who are up for the challenge of creating a brand-new consumer category and learning a thing or two along the way.Sound like something youd like to be a part of? Perfect, keep reading.Start Date: April 2025Roles & Responsibilities: As part of our Customer Support Team, your responsibilities will include:Customer Support & CommunicationsServing as the main point of contact to answer customer inquiries across all channels, including email, social media, and livechat.Maintain data collection strategy set out by the eCommerce + Customer Experience Manager.Support the eCommerce + Customer Experience Manager with data insights from our customers.Maintain the current Product FAQ page on the website with relevant information.Work with Product Experience Leadon product education tools and resources that are needed for our customers.Assisting with product seeding and order processing.Managing and tracking product returns, exchanges, and warranties.Be a champion for Stokos products, communicating the value they provide and become an expert in product features, functionality, and use.Confidently interact with customers to answer questions, give advice, and provide solutions through coordinating resolutions with other Customer Support Specialist and other key stakeholders.Reporting & MetricsManaging CRM data entry to accurately capture customer feedback and communications.Assisting teams across the organization by capturing customer feedback trends, FAQs and relevant reporting metrics and insights on a regular cadence.Perks and Benefits:We are a team that loves to laugh together, learn from each other, and take care of one another. As afull-time employee at Stoko, you will be eligible to receive a benefits package, as well as a health spendingaccount to cover healthcare costs such as dental, vision care, RMT and more. Additionally, Stoko offersflexible schedules, unlimited coffee, team bonding, and an environment that fosters creativity, growth, andreal responsibility.Still excited? Awesome. Send us an email at jobs@stoko.ca! Please include a resume and a cover letterexplaining why youre excited and why youre a great fit for our team.