Job Title

SummaryAre you a detail-oriented finance professional looking to take the next step in your career? CoHo Services is seeking a skilled Accounts Payable Agent to join our growing team in Vancouver, Washington. This hybrid position offers the perfect blend of remote and in-office work, allowing you to maintain work-life balance while growing professionally.Position OverviewAs our AP Agent, you'll play a crucial role in maintaining accurate financial records and ensuring timely payments to our vendors. This position is ideal for someone who thrives on precision, enjoys problem-solving, and wants to work with a dynamic team in the hospitality industry.What You'll DoProcess and code invoices with high accuracyManage weekly and monthly check runsHandle ACH payments with precisionReconcile vendor statementsProcess expense reports and reimbursementsMaintain organized digital and physical filing systemsResearch and resolve billing discrepanciesManage petty cash and related documentationWhat You'll Bring2+ years of accounts payable experienceStrong Microsoft Office skills, particularly in ExcelSharp attention to detail and analytical mindsetExcellent organizational and time management abilitiesStrong written and verbal communication skillsAbility to handle multiple company accounts with accuracySelf-motivation and team collaboration skillsBonus Points ForPrevious experience in the hospitality industryProven track record of process improvementExperience with financial software systemsBackground in multi-entity accountingWhy You'll Love Working HereFlexible hybrid work arrangement (in-office training period required)Professional development opportunitiesCollaborative, supportive work environmentCompetitive compensation packagePhysical Requirements:6-8 hours: Sitting3-6 hours: Grasping, Reaching1-3 hours: Standing/WalkingUp to 1 hour: Climbing Stairs, Crouching/Bending/Stooping, Lifting/Carrying (up to 20 lbs.), Pushing/PullingWhy work for us?Competitive Company Benefits for Full Time Employees 4 Medical plans to choose from through Kaiser Permanente and Aetna, a Dental plan through SunLife Financial, and a Vision plan through SunLife Financial using the VSP network.A Retirement plan through the company sponsored 401k plan which includes a company matchCompany paid Life Insurance and Accidental Death and Dismemberment coverage for Full Time EmployeesLocal Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!At Coho Services, our company culture is built upon five key pillars: balance, communication, collaboration, curiosity, and caring. As a new employee, we invite you to embrace these core values and contribute to the positive, growth-oriented environment we've cultivated.The Difference You Will MakeWe are looking for a talented and experienced person, who will look after a variety of Safety concerns for our community, including but not limited to: Personal Safety Threats, Domestic Violence, Suicide or Self Harm, Child Exploitation, Physical Assault and Sexual Assault, Drugs activity, Sex Work and Human Trafficking.The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment, and quick decision making, with the goal of providing the best support possible for the Survivors and restore their status quo.This is a full time position based in specific provinces in Canada, either: British Colombia, Ontario, or Quebec. This position is a frontline, contact center role interacting directly with the customers. Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful, efficient and demonstrating a high level of professionalism and confidentiality.A Typical DayComplex case management: Has perfected the core of your role of providing the highest level of service to our community Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools, including livechat, social platforms, messaging, and directly through the phoneEnd-to-end management of complex cases with the objective to resolve customers issues based on workflows & management guidelines Recognize case type/severity and work cases correctly according to your services scope, escalating accurately to other teams when appropriateTakes on casework at a degree of severity/complexity under close supervisionAbility to recognize & assess threatening & risky behaviorsDemonstrate ownership mentality & good judgment as well as skill to question and deviate from the workflow when needed only through management approvalBe highly receptive to feedback from management, Quality & clinical staff teams and quickly adopt behaviors to improve the quality of your work Understands multiple perspectives on a topic or situationAble to evaluate and present multiple options for addressing a problemCan be brought to engage more with senior stakeholders with help from managementCombining Efficiency With QualityHas displayed an ability to handle a larger volume of cases without negatively impacting the quality of the interaction & the resolutionYour Expertise3+ years of relevant experience in customer service, mediation, emergency services, Trust & Safety operations, or a similar role operating in a contact center environment making calls and handling customer/client contactsHospitality experience is a plus, in particular working for technology platforms.Ability to work weekend days and public holidays required, as well as evening shifts. Your schedule can change to meet business needsAbility to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materialsVery good interpersonal and communication skills, both written and spoken, including conflict resolution.Ability to organize a high volume of work, multitask & prioritize, and to work within prescribed schedules including breaks, lunches, and training timeBasic computer literacy, including Apple/Mac OS and Google SuiteLanguage proficiency in English, other languages are a plusAble to assess risk accurately, understand level of urgency, exercise good judgment when it comes to risky situations, and share the most pertinent information with stakeholdersWe ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Ready to Join Us?If you're passionate about accuracy, enjoy solving problems, and are looking for a role that offers both stability and growth potential, we want to hear from you! Submit your resume and cover letter detailing your accounts payable experience and why you'd be a great fit for our team.