Job Title

Lynx Systems Inc. is a technology consulting firm that provides real estate companies with solutions to improve their productivity and reduce costs. The company specializes in Yardi and solutions and offers a wide range of services including system assessments, implementation, custom report development, training, outsourced accounting, and help desk support. Since 1998, Lynx Systems Inc. has helped hundreds of real estate companies in the United States and Canada with their technology needs.The RoleThe Yardi Commercial Support Specialist will manage troubleshooting, and optimize Yardi Voyager for commercial real estate operations as part of our Yardi Help Desk Team. Acting as the main contact for Yardi-related questions, the ideal candidate will handle system configurations, financial workflows, data management, and user training to support commercial property management and finance teams.In this position, you will work closely with Lynx leadership, the project management team, and external parties such as Yardi to support the full life cycle of client engagements. This includes scoping meetings, implementation support, and ongoing system optimization to ensure seamless Yardi functionality for job costing, PayScan, and financial reporting.ResponsibilitiesTroubleshoot and resolve issues in Yardi Voyager Commercial and related modules, responding to Help Desk queries and tracking progress in the support ticketing system.Maintain customer service standards and best practices for support processes, ensuring timely responses and clear communication with users.Identify and implement process improvements within the Yardi Platform to increase operational efficiency, particularly in Finance, Job Costing, and PayScan workflows.Conduct training sessions and create user-friendly guides and quick reference materials to help staff navigate Yardi software effectively.Collaborate with internal teams and external support (e.g., Yardi) to address escalated issues, manage system upgrades, and enhance platform functionalities.Ensure data integrity by performing regular audits, correcting errors, and updating system information as needed.Generate and analyze financial reports and ad hoc data to assist in business decision-making and commercial property operations.Record all billable and non-billable time in the time management system, adhering to accurate and detailed time-tracking practices.Participate in project meetings as needed to support Yardi system-related requirements, from scoping through post-implementation support.QualificationsEducation: Bachelors degree in Accounting, Finance, Business, Information Systems, or a related field preferred.Experience: 3+ years of experience supporting Yardi Voyager Commercial within property management, real estate finance, or accounting operations. Proven ability to deliver effective technical support and troubleshoot Yardi software in a dynamic environment.Technical SkillsProficiency in Yardi Voyager Commercial, including Job Cost, PayScan, AP/AR, and General Ledger, along with a comprehensive understanding of financial workflows and reporting functionalities.Experience with Yardi system setup and configuration, including PayScan, job cost tracking, and approval workflows.Strong understanding of Yardi-related tools for commercial property management and finance, including the ability to generate complex financial and operational reports within the Yardi system.Ability to troubleshoot system issues and maintain data integrity across Yardi systems.Experience with software integrations, such as payment gateways, third-party financial systems, and automated workflows within the Yardi environment.Ability to provide technical support and training to internal users on Yardi commercial modules and financial processes.Familiarity with system upgrades and patches for Yardi Voyager Commercial and related modules.Skilled in Microsoft Office Suite, particularly Excel, for financial analysis and reporting.Soft SkillsStrong problem-solving skills with attention to detail and analytical thinking.Effective communicator with the ability to clearly explain technical concepts to non-technical users.Team-oriented and collaborative, with a proactive approach to customer service.Additional QualificationsFluency in French is an asset.BenefitsDental care.Extended health care.Flexible schedule.Remote work.Paid time off.Vision care.Paid sick leave.Opportunities for professional development and growth.Equal Opportunity EmployerLynx Systems Inc. is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals of all backgrounds and identities to apply for this position. For information around our accessibility policies, or to make an accommodation request, please contact Accessibility@lynxsystemsinc.com.