Job Title

Job DescriptionMain Duties & Responsibilities:Full responsibility of daily showroom operations, ensuring that it is visually merchandised to a standard of excellence. Providing the highest level of customer service to all showroom clients while managing, motivating and developing the sales team to ensure sales targets are exceeded. Brand promotion and conduct of research on the residential market to identify potential new client opportunities.Brand Image & Operations:Maintain the Artemide image to the highest standards by being an active presence within the showroom.Ensure the showroom is always in outstanding condition, keeping all displays neat and tidy.Follow up with and manage the cleaning company.Responsible for monthly stock management, ordering and keeping backroom organizedOrdering office suppliesEnsure window and showroom displays are installed in a timely manner and to company standards, liaising with the marketing department as neededOrganize showroom maintenance and refits when necessary (i.e. before & during events, display updates & renovations)Ensure all fixtures have the correct bulb installed and in perfect functioningEnsure all decals and printed names of fixtures & designers correspond to the fixtures on displayCustomer Service:Extend the highest levels of customer service to all our showroom clients through phone and email communicationResponsible for entering quotations and orders for showroom clientsFollowing up with clients regarding projects, orders and other general inquiries in a timely mannerPromptly taking care of customer complaints with professionalismResponsible for claims procedures (showroom orders)Sales Targets:Responsible for showroom-sales and local residential project-salesSubmit bi-weekly reportsMonthly review covering objectives, achieved results and sales forecastsMaximize sales opportunities with consumer clients, designers & architects working on residential projects.Organize, develop and extend the customer account base through local marketing initiatives.Work closely with management developing business strategies by creating viable partnerships, sponsorships and showroom/brand exposure opportunities in the local community and through networking eventsClient outreach on a weekly basis as established in targets by VP of Sales.Financial:Responsible for Petty CashEnsure customer deposits (cash, checks and all credit card transactions) are processed accurately daily.General:Review systems continuously to improve efficiency and service levelsKey holder responsibilities; i.e. opening and closing the showroom, availability to be onsite in the event of an emergencyLiaising with trade people when requiredCollaborate with other Artemide showrooms as neededMaintain good relations with showroom neighbors and actively explore local marketing opportunitiesMiscellaneous administrative tasks when requiredRespect all current and potential clients as well as all work colleaguesEvents:Assisting the marketing department in the organization of local events directed to consumers,VIP clients and the A&D communitySome events may require overtime hours, availability and flexibility is mandatoryCoordinate with the Marketing department for the transfer of all required marketing materialsParticipate in local networking eventsSkills & Qualifications:Self-motivated, self-directed, and committed to achieving goalsExcellent attention to detail in both administrative and merchandising dutiesRespectful of brand imageStrong communication (oral and written) & customer service skillsAbility to work & prioritize while handling multiple tasks in a fast-paced changing environment is requiredStrong negotiation skillsAbility to use basic Office and Outlook programsPrevious experience or serious interest in designExperience in high-end retail salesOnly accepting applications via email sent to: hrcanada@artemide.net