Job Title

Underwriting Case CoordinatorLocation: Hybrid - Kingston or York MillsEmpire Life is looking to hire an Underwriting Case Coordinator to join our Retail Operations team!Why pursue this opportunityPlay an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Hone your skills - this is an opportunity that allows for you to grow your technical and functional skills.What youll be working onEnsures the efficient and effective management of all information necessary for the underwriting functionProvides basic risk assessments and related support to Empire Life and the Retail New Business Operations UnitAct as primary contact for advisors for offers and other issue communication; escalate issues to underwriters as deemed appropriateCommunicate information to reinsurers, clients, advisors and third parties regarding underwriting evidence and decisionsInputs data on internal administration systems Support the underwriting department by providing administrative services Receive ownership of applications prior to issue; prepare and distribute communication to advisors; update underwriting administration system accurately and efficiently ensuring coverage changes are entered in a timely manner and reflected accuratelyInvestigate and work with multiple vendors and appropriate experts regarding fee approvals to determine solutions to ensure effective cost management of doctor reports, medical exams and lab testsRespond to inquiries and requests and provide solutions and recommendations to Retail Operations and Customer Service RepresentativesAct as a training/functional resource for team membersParticipate in a variety of projects (system changes and testing, vendor surveys, department and Corporate projects)What were looking for you to haveCompletion of post secondary educationWork experience in individual insurance/financial services industry is an assetKnowledge of medical terminology is an assetBilingualism (English/French) is an assetKnowledge of word processing, spreadsheet, email, internet, database, and presentation computer softwareClear writing, listening and verbal communication skillsWell-developed customer relations skillsAbility to learn new technologyAbility to work independently and as a team memberAbility to prioritize and manage multiple tasks concurrentlyAttention to detail/accuracyIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .