Job Title

Company DescriptionUnisync Group Limited is a leading provider of uniforms to more than three million employees coast to coast. They specialize in workwear, personal protective apparel, tactical wear, and image apparel, offering services such as creative design, global sourcing, manufacturing, online ordering, French-English bilingual customer service, and inventory planning. Unisync Group's customization capabilities have earned them recognition for award-winning design and technological breakthroughs.Role DescriptionDedicated CSR for approximately 5-10 major accounts.Answer calls providing excellent customer service to all clients.Answer live chats providing excellent customer service to all clients.Provide friendly, helpful, efficient support to customers.Enter customer orders into the system accurately within specified timelines.Issue Return Authorizations within dollar value guidelines.Responsible for monitoring and replying to shared customer specific email inboxesUpdate status on special orders, i.e. store opening orders to make sure the order expeditor is aware of these types of orders.Deal with and correct any errors in a timely and cost-efficient manner.Advise Program Manager of inaccuracies between system and orders/order formsAdvise CSR Manager of issues arising with accounts, stock, delivery concerns etc.Share any new updates and information with other team members.Work in compliance with the provisions of the related Acts and Regulations, including the Unisync safety rules and regulationQualificationsCustomer Experience skillsExcellent communication skills in both English and FrenchPrevious experience in customer service over the phone and chat requiredAbility to work effectively in a fast-paced environmentStrong problem-solving and conflict resolution skillsKnowledge of CRM systems is a plusUnisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 256. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.