JOB DESCRIPTION Insight Global is looking for a Help Desk Analyst for a local retail client in Vancouver. The successful candidate will be responsible for providing users with hardware setup, password resets, email troubleshooting, and general desktop application support. Additional responsibilities include configuring new PCs, supporting printers, deploying technical equipment, and logging all technical support calls into the ticketing system. REQUIRED SKILLS AND EXPERIENCE 3-5 years of experience providing front-line technical support Previous experience installing software and hardware Demonstrated ability to create and maintain new Users via Exchange or Active Director/AD Manager Ability to facilitate support session using Remote Desktop Connection and other remote-control tools Experience in Windows installation and troubleshoot including MS Teams administration and O365 management Experience with basic networking and cable management
Job Title
Help Desk Analyst