Brand/Division: Shiseido Canada Hiring Manager: Associate Manager, Retailer Business Department: Sales & Operations Supervisor: Associate Manager, Retailer Business Direct Reports: NA Job Title: Specialist, Retailer Business Company Overview: Shiseido was founded in 1872 as Japans first Western-style pharmacy in the upscale Ginza district of Tokyo and is one of the oldest cosmetic companies in the world. With over 140 years of dedicated service, superior products and unparalleled technology, Shiseidos mission is to identify new, richer sources of value and use them to create beauty in the lives and cultures of those it serves. At Shiseido, we hold a traditional Japanese value of Omotenashi, the spirit of welcoming and care that cannot be translated in words. Through this spirit, we practice thoughtfulness, dedication to the needs of others and meticulous attention to every aspect of our products and service. Job Summary: As the Specialist, Retailer Business, this role will efficiently and effectively manage new product set-up with retailers, provide inventory analysis and oversee order processing for assigned retailers/brands. Analyze net sales to determine retailer inventory needs.Communicate with retail head offices, stores, internal departments, and field sales to implement programs. Work with field team, sales, and marketing to aid in the communication of programs. Provide support and analysis for the overall retail sales for assigned retailers/brand(s). Primary Duties & Responsibilities: Product Order Flow Set up all programs (launches, promotions, POSM) in retailer systems. Develop launch product allocations by store based on sales plans and overall brand objectives. Oversee and manage order flow for retailers for saleable (basic and promotion) and no-charge items ensuring retailer orders are accurate to forecasts. Coordinate order ship dates and be the key contact with shipping department, logistics and order desk. Communicate assortment matrix seasonally to retail partners. Database maintenance includes product catalogue, product assortments & master distribution list. Retailer Inventory Analysis and Reporting Along with demand planning, provide analysis of core & new launch inventory by category and key products with recommendations to ensure stock freshness is maintained and balanced. Provide weekly and monthly analysis and commentary on shipment status and net sales to ensure brand objectives are met. Communicate return plans with Finance and Warehouse Teams; reconcile returns as needed. Support special projects and project management. National Brand Summary Reporting Support brand teams with brand-specific reporting for Brand Holder reports (multi-retailer views). Support corporate team with customized reporting, as required, for national/regional/global presentations and business planning. Retailer Head Office Replenishment Contact Key Contact for communication with retailer replenishment teams. Responsible for obtaining Automatic Replenishment orders and group national orders for launches and promotions in line with net shipment plans. Responsible for retailer inventory management and order flow. Collaborate on all retailer-specific planning forms for seasonal market meetings. Maintain retailer assortments for sku setups and discontinuations. Communicate sell-down and discontinuation strategies to retailers and submit changes through retailer processes, systems, and forms. Communicate and monitor return authorizations per brand direction and financial plans. Create return and credit memo details for all national and local returns, markdowns, tester creation, etc. and monitor return projections. Liaise with Marketing & Logistics Ensure operational efficiency and priorities. Working with IT Department, consistently update data for Power BI reporting (sku info for launches & discontinuations, etc.) to ensure accuracy of monthly reports. Attend Operations and Logistics meetings to communicate brand sales priorities and projects. On-going communication with the order desk & marketing department for all programs. Work with logistics and IT departments to set up new accounts and skus as needed. Promote efficiencies and synergies amongst sales team, internal departments, and retail staff by creating, monitoring, and ensuring effective processes. Upholding the Shiseido Corporate and Brand Values: Represent the brand image and uphold the brand values and standards in corporate and public settings. Uphold & communicate the Shiseido corporate culture and Trust 8 Principles. Qualifications & Competencies: University Degree or College Diploma in Business related disciplines Strong leadership, analytical, negotiating, and organizational abilities Minimum 3 years related experience, ideally in the cosmetic industry Highly developed communication, presentation, and interpersonal skills. Bilingual (English/French) an asset. Must be able to work independently and have solid judgment and decision-making skills Ability to multi-task and work in a fast-paced team environment Positive and professional attitude under pressure Self-motivated, with high energy and an engaging level of enthusiasm Commitment to delivering and continuously improving excellence in customer service Proactive, detail-oriented, and creative problem-solving attributes to evolve with market conditions Proficient in computer skills: Outlook, Word, Excel, PowerPoint System Knowledge - SAP, Power BI Canadian and US retailer systems knowledge an asset (i.e., GSX, EIW, AWF, Vendor Board) Trust 8 Competencies Below is a list of Trust 8 Competencies designed to help employees at Shiseido Americas succeed as the company continues to evolve and innovate. Think Big: Adapt a big-picture perspective. Deliver new values through creativity. Take Risks: Embrace Risk, Practice Trial and Error and Trial. Hands On: Consider Front-line realities when making decisions. Take the lead from end to end Collaborate: Leverage the diverse capabilities of colleagues. Be Open: Create an environment that encourages everyone to speak up. Act with Integrity: Be sincere and humble at all times. Be Accountable: Commit to the goal. Take accountability for the execution. Applaud Success: Create a culture that celebrates success. We value the diversity of the people we hire and serve. Shiseido Canada is an equal opportunity employer. If you require accommodation during the recruitment process, please advise, so that suitable accommodation can be made. We can be reached at .
Job Title
Retailer Business Specialist (Contract)