JOB DESCRIPTION We are seeking an experienced Enterprise Implementation Manager for our Client Success team to lead complex enterprise implementations of our software platform. This role involves managing multiple high-value enterprise projects simultaneously while maintaining exceptional client relationships throughout the entire project lifecycle and beyond. The ideal candidate will combine strong technical acumen with outstanding project management and client relationship skills. RESPONSIBILITIES Project Leadership & Implementation Lead the discovery process for enterprise implementations, including requirements gathering, timeline development, and resource allocation Guide the configuration team in translating client requirements into effective software solutions Manage multiple concurrent enterprise-level projects with substantial budgets Coordinate cross-functional teams to ensure timely project delivery and client satisfaction Develop and maintain project documentation, timelines, and status reports Assist with the technical configuration of the software where needed Provide comprehensive training to clients in various formats (online, in-person, developing training materials) Travel to client locations primarily within North America (up to 20-25%) Client & Stakeholder Management Act as primary liaison between clients, internal teams, and stakeholders Conduct regular stakeholder meetings to maintain alignment and gather feedback Manage client expectations and ensure clear communication throughout the project lifecycle Transition to account management role post-implementation to ensure continued client success Provide strategic guidance to clients on best practices and optimization opportunities REQUIREMENTS 5+ years of experience in software delivery project management Proven track record of managing multiple enterprise-level projects simultaneously Experience with large, multi-phase client implementations Exceptional stakeholder management and communication skills Ability to present effectively to executive teams Proficiency with project management tools Ability to communicate technical concepts, including API and data integrations, between clients and internal teams. NICE-TO-HAVES Experience in food safety or quality assurance (HACCP, SQF, BRC, etc.) Language proficiencies beyond English (Spanish, French) Experience with remote software deployments Background in SaaS implementation WORK ENVIRONMENT Work hybrid in Calgary, flex between working from home or our open-concept office (a historic brick loft in Inglewood with free parking) with 2 days per week in office Take care of your health with medical, dental and health spending account benefits 15 vacation days Employee Stock Ownership Plan (ESOP) eligible based on performance Choose your device type (some of us are Mac people, some of us just want to PC) Have some fun getting to know your coworkers through company events and socials, both virtually and in person ABOUT US Provision is a food safety software platform dedicated to helping fresh produce operations streamline compliance documentation and leverage data insights to improve safety and quality outcomes. Since 2018, hundreds of global operations have embraced our solutions, earning us accolades like the AgSharks 2023 Audience Choice Award and the 2024 AgTech Breakthrough Award. Join us as we make food safer, daily. We appreciate the interest of all candidates, however, only those selected for an interview will be contacted.
Job Title
Enterprise Implementation Manager