Our private sector client is actively recruiting for MULTIPLE Bilingual (French & English) candidates for various positions. If you are interested in ANY of the below, please apply and we will gladly connect based on your relevant experience and interest. ALL POSITIONS REQUIRE THE ABILITY TO QUALIFY FOR GOVERNMENT RELIABILITY CLEARANCE WHICH MEANS YOU MUST HAVE LIVED IN CANADA FOR THE LAST 5 YEARS. ALL positions are located in Little Italy in Ottawa, ON (just off Preston street) and are 100% ON-SITE roles. They are all working Monday - Friday between the hours of 8:00am - 8:00pm EST (rotate between 3 shifts on a monthly basis; 8am - 4pm, 9am - 5pm and 12pm-8pm). Pay expectations: $20.50-22.00 hourly. These are 11 week contracts to start that will be extended or go permanent (based on performance) ALL positions require you meet eligibility for a Reliability Clearance ALL positions can accommodate notice periods Position 1: Customer Service Agent We are looking for highly talented Customer Service Agents who will serve as the first point of contact with our current clients. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision. We offer jobs where time flies because our customers need our help all day long jobs where weekend shifts dont exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives! Position 2: Planning Session Agent This is an a great opportunity where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels - telephone, video call, and chat in English and French. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision. Qualifications and Skills for ALL Positions Professional, self-starter Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat Good interpersonal and communication skills Superior customer service skills and orientation Collaborative style needed Ability to maintain professionalism at all times under stressful situations Strong organizational skills Ability to plan and manage work under time constraints, without direct supervision Must qualify for an enhanced reliability clearance Must pass a criminal record check Bilingualism in English and French
Job Title
Bilingual Customer Service Representative