About Workflow Magic : Workflow Magic is a dynamic and rapidly growing company specializing in monday.com implementation services. We help businesses streamline their workflows, boost productivity, and maximize their monday.com investments. Our team is passionate about driving success for our clients, and we''''re looking for a dedicated Implementation Manager to join us in this mission. Job Description : We are seeking a skilled Implementation Manager / monday.com Consultant to join our team. This role is pivotal in managing ongoing managed service projects and directly supporting a portfolio of 8-10 clients. The ideal candidate will independently oversee client relationships, dedicating up to 30 hours a week to providing hands-on implementation services, including strategy, build-out, training, and ongoing support. This is a unique opportunity to work closely with monday.com and their clients, driving successful implementations while embodying Workflow Magics high standards of service and expertise. Key Responsibilities : Manage 8-10 active client accounts, ensuring all project milestones are met on time and to the highest standard. Conduct discovery meetings to understand client needs and translate them into tailored monday.com solutions. Build and configure custom workflows, automations, dashboards, and integrations on monday.com to meet client requirements. Lead strategy sessions, provide training, oversee account governance and permissions, and deliver ongoing support to ensure client success. Serve as the primary point of contact for clients, maintaining clear communication and providing exceptional customer service. Proactively diagnose issues, escalating internally as needed, with quick resolution to maintain project momentum. Collaborate with internal teams and monday.com to ensure seamless project execution and client satisfaction. Track and document project progress, ensuring deliverables align with scope and client expectations. Qualifications : Proven experience with monday.com, including advanced workflow design, automations, and integrations. 3+ years of project management, implementation, or consulting experience in a client-facing role. Strong ability to manage multiple client accounts and prioritize effectively. Exceptional problem-solving skills and a proactive approach to challenges. Experience providing training and creating documentation for end-users. Familiarity with related platforms (e.g., make.com, Zapier) is a plus. Excellent communication skills, both written and verbal. Why Workflow Magic: Join a fast-growing company with opportunities for career advancement. Work with a passionate and collaborative team focused on success. Be part of a company that values innovation, creativity, and personal growth. If you are an experienced Implementation Manager with technical proficiency, a strong focus on process improvement and excellent time management skills, we encourage you to apply. Prior experience in providing professional services is preferred but not required. Help our clients experience the magic of monday.com with Workflow Magic. Want to show off your monday.com skills? Stand out and send a custom loom of your monday.com experience to careers@workflowmagic.co.
Job Title
monday.com Consultant