Who Are We? UniUni is a international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUnis tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients. What Do We Offer? At UniUni, we provide exciting opportunities for our employees to grow and achieve their career goals. We value both lateral moves and vertical promotions, believing that every role should help develop your skills, broaden your experience, and build a fulfilling career. If you are ready to join UniUnis dynamic teamworking hard while enjoying the processwe invite you to apply and become part of our success story. Key Responsibilities: Understand customers business needs and follow defined procedures and metrics to ensure service excellence. Build and maintain strong relationships with customers and internal teams. Proactively identify and resolve operational issues. Respond to customer inquiries and tickets promptly and effectively. Accurately diagnose issues and provide appropriate solutions. Ensure timely resolution of all customer requests and issues. Track parcel status, maintain detailed records, and follow up to ensure complete resolution. Generate reports to enhance workflow and improve efficiency. Utilize Excel for data analysis and reporting to support operational decision-making. Requirements: Bachelor''''s degree in business, logistics, or a related field. Strong organizational and time management skills. Analytical mindset with the ability to interpret and act on data. Fluent in spoken and written English and Mandarin. Excellent communication and interpersonal skills, with the ability to build strong working relationships. Strong customer service orientation and problem-solving skills. Ability to adapt to a fast-paced environment and manage multiple tasks efficiently. Proactive approach to learning and continuous improvement. Experience in supply chain management or e-commerce logistics is a plus. Strong teamwork mindset, prioritizing collective success over individual achievement. Experience in stakeholder management is an advantage.
Job Title
Customer Success Specialist