CareCru is seeking a bilingual (French & English) Practice Success Manager with dental experience to join our growing team. In this role, you will be responsible for onboarding new dental practice customers, building relationships with key stakeholders, understanding their usage/ROI of CareCru, enhancing customer satisfaction, solving customer issues, and ensuring continued success of new product/feature launches. Simply put, you will be THE champion for your respective portfolio dental practice customers. This is a remote position. Lets talk if Youre thoughtful, empathetic, and naturally extroverted You love new technology and implementing it with dental practice teams You bring enthusiasm, a strong work ethic, and a positive attitude You are action oriented, capable of independently solving complex workflow problems, and able to communicate clearly and effectively to internal and external stakeholders You have a track record of success in building customer relationships at multiple levels of a clients organization You are comfortable under pressure and are adept at creative problem solving, setting and maintaining appropriate expectations, and communicating complex concepts You are highly ambitious and motivated by disrupting the norm You have a sense of humor and take your profession seriously, but not yourself You are all about constructive feedback - you can dish it out and you can take it You thrive in the frenetic energy of a startup Key Responsibilities Act as a primary point of contact and key first success champion for assigned customers Onboard new customers as assigned (primarily Quebec) Manage customer cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating enhancements, and doing everything possible to provide a speedy resolution Understand and explain the features and benefits of CareCru as it relates to customer needs Act as an escalation point for critical customer concerns and mobilize resources/training to resolve their issues Evaluate and analyze customer business objectives and challenges; present solutions for customers to become successful with CareCru Educate customers on upcoming product releases and enhancements Gather customer feedback and share with our Product, Sales, Marketing and Development teams Qualifications Fluent in both French and English 3-5+ years of operations experience within dental practice management software 2+ years of onboarding, customer success or account management experience Excellent communication skillsboth written and verbal Strong interpersonal skills and ability to work well in competitive team environments Preferred candidates will have demonstrated experience in: Understanding dental operations and how to grow a practice Comfortable navigating and support dental practice management software Supporting SaaS platforms Exceptional communication in both French & English (speaking and writing) Why CareCru? Be an early-stage contributor in a high-growth company run by a proven team with successful SaaS startup experience Competitive salary and early-stage stock options Excellent benefits package including health, dental and vision Many opportunities to grow within the company A great entrepreneurial team that works hard and has fun doing it About CareCru CareCru is building the premier growth platform in dental. Both single-location practices, and dental groups, can supercharge their business by connecting their DPMS to the CareCru Platform to: Reveal the health of the practice(s) (Business Intelligence, AI-driven Insights) Boost team productivity by intelligently automating tasks (CRM-like Business Process Automation) Deliver an unparalleled patient experience (Next-gen Online Scheduling, Modern Patient Engagement) Adding the Cru is like adding three world-class team members to the practicea front office administrator, a marketing specialist, and a practice consultant.
Job Title
Bilingual Practice Success Manager