*About Artisan* We''''re creating AI Employees, called Artisans, and software that is sleek, easy to use, and replaces the endless stack of point solutions. We''''re starting with outbound sales and our AI BDR, Ava. Our platform contains every tool needed for outbound sales - B2B data, AI email sequences, deliverability optimization tools and so much more. We''''re growing very rapidly (closing $xM in new ARR each month). We recently raised a $15M seed round from top investors, and are looking for superstars to join us on our rocketship growth as we relentlessly work towards building a multi-billion dollar company *Key Responsibilities* Diagnose and troubleshoot DNS and email deliverability issues Field and respond to support tickets promptly using Pylon Report and track bugs, working directly with engineers to resolve issues Clearly communicate with customers, providing timely and accurate resolutions Create and maintain support documentation to help customers troubleshoot independently Compile and deliver weekly bug reports to highlight recurring issues and trends Ensure a fast response time and high-quality customer interactions *About You* Experience with DNS, email deliverability, and general networking concepts Strong problem-solving skills and attention to detail Excellent written and verbal communication skills Familiarity with customer support platforms (we''''re using Pylon) Ability to work effectively with engineers and customers alike Experience in a technical support or troubleshooting role
Job Title
Technical Support Engineer