Position: Tech Support Analyst II CAN - bilingual (English and French) Location: Toronto, ON(Remote) Interview Mode: Telephonic, Skype Type: Contract Work Shift: Monday, Tuesday, Thursday (24 hours a week): 8-hour shift, starting at different times: we need to work after the store closes at 10 PM local time. For some stores, we''''ll be closing in the Pacific Time Zone, Eastern Time Zone, and Maritime Time Zone. Job Outline: resource will need to install an upgrade for a software already install. They will have a procedure to follow. All the work need to be done remotely. Resource will need to install an upgrade for a software already install, the software is called EPLUM. They will have a procedure to follow. All the work need to be done remotely. Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Major Job Duties: Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC?s. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist coworkers in resolution of end users? technical issues. Assist coworkers in the execution of established processes and escalations. Test, image and clean PC?s, laptop, monitors, printers, and other related hardware. Education/Experience: High School Diploma or GED required. 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required. Skills and Competencies: Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Possess 1 to 2 years experience in a break/fix environment. Able to lift and palletize heavy equipment. (PC?s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required. *CompuCom supports Employment Equity and Diversity*
Job Title
Bilingual Tech Support Analyst