THE TEAM AND THE ROLE The ServiceNow Business Process Consulting (BPC) team assists our clients in optimizing their business processes. To support the deployment of our client projects, we are looking for a Business Process Consultant. RESPONSIBILITIES Make recommendations and present optimized processes and ServiceNow solutions to the client. Write user stories and assist the client in prioritizing stories and developing acceptance criteria. Participate in internal meetings and collaborate with the project team to estimate development efforts. Facilitate project team scrums (as needed). Train key users and support organizational change management. QUALIFICATIONS Education in Information Technology, Project Management, or a related field. 5+ years of experience in a similar role or as a Business Analyst in an IT environment. 2-3 years of experience as ServiceNow Business Analyst. Proficiency in process analysis and the design of complex workflows. Experience in writing user stories and acceptance criteria. Leadership, strong recommendations, and solution-oriented attitude. Analytical mindset and excellent communication skills. ASSETS Good knowledge of Agile/Scrum practices. Any relevant certification (e.g., ITIL V3 or V4). Any relevant ServiceNow certification (e.g., CSM). SOME OF THE PERKS OF WORKING AT FXi Remote done right: FXi has made the decision to give its employees the choice to work from home or remotely. Career Opportunities and Training Access: Continuous development initiatives are within everyones reach. Your opportunities for advancement match your ambitions. Strength of its Technological Partner Ecosystem: FXi is the largest Canadian player to have formal certifications and partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow. And of course, all the things you''''d expect, such as competitive salaries, a full range of benefits such as a group insurance plan tailored to your needs, a financial package for your health, wellness and RRSP account, a telemedicine service and more. EMPOWERING INNOVATION: BRIDGING IT EXCELLENCE AND LIFELONG LEARNING We foster a transparent, authentic culture and a growth mindset. Our teams stay cutting edge through programs like FX University (FXU) and CloudCampus, investing in continuous learning and career development. Together, we build long-term, purposeful relationships. At FXi, we embrace our core values. We put kindness first, aiming to be friendly and respectful. Teamwork is essential; we thrive on collective success and the excitement of winning together. While feeling proud, we remain humble. ACCESSIBILITY Were committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements. If you have questions regarding accessible employment at FXi please email our Human Resources team at accessibility@fxinnovation.com
Job Title
Servicenow Business Process Consultant