Company Overview Brim Financial is one the fastest growing enterprise technology companies, according to Deloittes Technology Fast 50 in North America. Brim''''s Credit-Card-as-a-Service has been recognized as best-in-class for product capabilities by Aite-Novarica Group in their analysis of global Credit-Card-as-a-Service providers. Brims robust platform and feature-rich products deliver a broad suite of payment solutions for Businesses and Consumers as well as comprehensive Enterprise Workflows for issuers. Position Overview and Job Responsibilities We are seeking a highly motivated and knowledgeable Account Manager to join the Client Success team. In this role, you will work closely with the CEO and be responsible for managing client relationships, articulating the value proposition of our platform features, identifying joint growth opportunities, and driving the adoption of Brim solutions. Your superb project management and relationship management skills will ensure the seamless execution of our joint success plans with clients. Your goal is to maintain and grow our client engagements, while delivering exceptional service and value. The role involves: Developing and maintaining success plans for each client assigned from the portfolio, through strong, long-lasting relationships. Serving as the primary point of contact for client inquiries and issues, focusing on achieving high client satisfaction and retention rate. Proactively identify opportunities to grow the adoption of Brims platform features while enhancing client satisfaction and loyalty. Driving and managing project execution of success plans with clients using collaboration with internal Brim cross functional teams (Product, Operations, Finance, etc.) as the blueprint for achieving joint growth goals, via Brims roadmap. Ensuring that the client adheres to the programs contractual obligations, identifying and addressing gaps promptly. Leading regular weekly, monthly and quarterly reviews with partners on goals, obstacles, insights and opportunities. Facilitating and securing alignment across internal cross-functional teams including the CEO, and ensuring that Service Level Agreements (SLAs) are consistently met or exceeded. Developing and maintaining knowledge of client goals and critical success factors to identify applications for Company products and services. Creating and implementing strategies to consistently meet or exceed revenue goals. Providing customer intelligence to business development management in order to position our offerings effectively. Qualifications Bachelors degree Extensive knowledge and understanding of Credit Cards business including the areas of operations and risk Strong Project Management skills. Ability to drive execution of roadmaps, effectively prioritize issues and work independently, with a strong sense of accountability Solid experience in contract negotiation and management At least 5 years experience in financial services/technology industry preferably in customer success, sales, marketing, business development, consulting, account management, or similar role Exceptional communication skills with the ability to explain complex technical concepts to diverse audiences, including c-suite executives and non-technical stakeholders. Ability to collaborate internally with other business units and with executives to identify opportunities, solve issues, and drive execution of success plans Professional demeanor and demonstrated experience effectively interacting with all levels of clients including executive level management Highly motivated and self-assured; hands-on problem solver Proven ability to work in a high energy and fast paced environment with cross-functional teams Startup or SaaS background from a fast-growing company preferred
Job Title
Account Manager