The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply Our people make all the difference in our success. Express Scripts Canada est la recherche dun reprsentant bilingue pour son Centre dappels lintention des fournisseurs. Si le travail en aprs-midi ou en soire convient mieux votre mode de vie, cet emploi est pour vous La personne recherche doit pouvoir travailler jusqu 35 heures par semaine et tre en mesure de travailler laprs-midi et le soir ainsi quoccasionnellement les fins de semaine ou les jours fris. Il sagit dun post contractuel de 12 mois avec la possibilit quil soit prolonge. Le personnel du Centre dappels lintention des fournisseurs agit titre dintermdiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de rglement. Le reprsentant du Centre dappels doit reflter lengagement dExpress Scripts Canada en matire daccessibilit et de rapidit de rponse aux fournisseurs. Ce poste est essentiel au maintien des niveaux de service et des objectifs contractuels. Responsabilits principales Rpondre aux appels provenant de diffrents professionnels de la sant. Rpondre aux questions sur ladmissibilit aux couvertures (soins dentaires, mdicaments, quipement mdical et fournitures mdicales, soins mdicaux complmentaires, soins de la vue et counseling en sant mentale) ainsi qu des questions relatives aux demandes de rglement. Dterminer les besoins de lappelant et les valuer. Rpondre aux questions de manire exacte et donner des renseignements complets de faon rapide et professionnelle. Offrir du soutien technique, au besoin, afin daider les fournisseurs soumettre leurs demandes de rglement par voie lectronique. Collaborer avec les autres quipes et services de lentreprise. Communiquer de manire efficace. Offrir une exprience client hors pair lors de chaque interaction. Accomplir dautres tches, au besoin. Les horaires associs ce poste sont variables et peuvent comprendre les fins de semaine. Le Centre dappels est ouvert du lundi au vendredi de 6 h 30 minuit, ainsi que les fins de semaine et les jours fris, de 8 h minuit. Comptences recherches Prsenter dexcellentes habilets de communication loral comme lcrit. Prsenter dexcellentes habilets interpersonnelles et tre en mesure de travailler seul ou en quipe. tre en mesure de rsoudre des problmes. tre en mesure de travailler le jour, le soir et les jours fris. Matriser la suite Microsoft Office (Word, Excel, Outlook) et avoir de bonnes aptitudes en saisie au clavier. tre bilingue, en franais et en anglais. Express Script Canada is looking for Bilingual Customer Service Representative to work within our inbound Provider Call Centre. If afternoon and evening work shifts fit better with your lifestyle than this job is for you The ideal candidate must be able to work up to 35 hours per week and be flexible working afternoons and evenings, as well as occasional weekends and holidays. This is a 12-month contract position with possible extension. The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canadas commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels. Key Responsibilities: Respond to inbound calls from a variety of Health Care Providers Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries Identify and assess the callers needs Provide accurate, and complete information in a prompt and professional manner Provide technical support where required to assist providers with electronic claims submissions Collaborate with other internal teams & departments Communicate effectively and efficiently Provide a world-class customer service experience with every interaction Other duties as assigned Qualifications: Excellent verbal and written communication skills Strong interpersonal skills with the ability to work independently and within a team environment Problem-solving skills Flexibility in working days, evenings and holidays Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills Bilingualism, English and French, is required Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link .
Job Title
Représentante du service à la clientèle bilingue (Contrat de 6 mois)| Bilingual