YOUR DAY-TO-DAY WITH US The Level 1 Technical Support Analyst will be responsible for working within a global team focused on troubleshooting and resolving technical issues related to both software and hardware for all JYGA products. Your main responsibilities will include: Identifying and resolving basic technical issues, such as system failures, network connection errors, or difficulties with standard software. Escalating incidents to Level 2 or higher support teams when the issue exceeds their expertise. Logging incidents in a ticket management system, tracking their progress, and keeping users informed of the status of their requests. Providing remote assistance to resolve issues on users'''' computers via remote control tools. Ensuring the maintenance and commissioning of employees'''' IT equipment . Performing any other related duties as required. REQUIREMENTS DEC in computer IT Technology Profile (Network Management, Infrastructure, Computer Support) or equivalent relevant experience . Bilingual, French/English. Experienced working in fast paced, evolving Technical Customer Service environment with proven technical troubleshooting skills, methods, and documentation techniques. Action-oriented, resourceful, collaborative, self-starter, and passionate about technology. Knowledge of computer systems, components, Office 365, Teams, TeamViewer. Ability to work onsite at Jyga Technologies up to ~90% of schedule time.
Job Title
Technical Support Analyst