Summary Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? The Installer is a remote based employee, primarily working inside hospitals. Individuals with experience working in commercial/ residential kitchen installation, industrial installation, HVAC, Maintenance with Plumbing and Electrical experience, etc. are often successful in this role. This is a remote based Customer facing position. It is based out of Edmonton with travel to facilities throughout Alberta. Occasional travel outside of Alberta is possible. What You Will Do as a Field Service Representative I: * Install large medical equipment while collaborating with Installation Project Manager to schedule product installation in coordination with equipment delivery, Customer availability, and construction schedules. * Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site. * Install large medical equipment, including, but not limited to uncrating, assembling, setting, or lifting product into place, and leveling. * Must be capable of independent work. * Complete service documentation electronically. * Provide daily email updates to keep all parties informed and ensure timely service, hand off to local technicians and Customer satisfaction. * Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site. * Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. The Experience, Skills, and Abilities Needed: Required: * Must have High School Diploma or GED with 5+ years of relevant work experience, which may include vocational/ apprenticeship/ company training program or Associates degree in mechanical, construction or related installation content with 1+ year of related work experience. * Must have a valid provincial driver''''s license with acceptable record and must maintain all required vaccines. * Ability to travel to the USA for training. * Proficiency in computers and Windows software. * Strong technical and troubleshooting skills, data entry skills with extreme attention to detail and organizational skills. * Plumbing knowledge preferred. * Electrical knowledge to include but not limited to understanding of 110VAC and 3 phase line connections preferred. * Must be able to meet flexible schedules with early/late hours, based on Customer and business needs. * Excellent time management skills and the ability to work independently without supervision. * Must be able to be compliant with hospital/Customer credentialing requirements. * Must be willing to train to complete specialty services, such as sterilizer cleaning and steam testing. What STERIS Offers: * Extensive hands on training and development * Career progression path within STERIS * Competitive pay and benefits * Comprehensive health coverage plan * 3 weeks vacation #LI-LD1 #LI-ONSITE
Job Title
Field Service Representative I