Job Title: Change Manager/API Strategist Location: Toronto, ON M5G 3C2 Hybrid (2days per week, subject to change) Duration: 12 months Contract Type: T4 Pay Rate: CA$96.47/Hour Role Mandate: The bank is seeking an API Strategist / Change Manager on a large enterprise-wide transformational program. The role will define and implement the operating and support model for payment APIs. The role will oversee and integrate the efforts of change management, training, customer experience, and front-line delivery. The Change Manager will need to develop the integrated change management strategy and execute that strategy. This includes, but is not limited to: stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics. The role will also call for tactical execution of the plans developed (i.e. writing and/or providing input or oversight to others for communication development, building presentations, facilitating meetings, etc.) Responsibilities: Define and implement the future state Sales & Service operating and support model for payment APIs Obtain leadership support for the implementation of the future state models Lead the Change Management Workstream including integrating the efforts of change management training, customer experience, and front line and operational delivery Apply a structured change management approach and methodology for the changes impacting employees and customers Develop a change management strategy based on assessment of the change Develop a set of actionable and targeted change management plans including stakeholder assessments, communication plan, leadership alignment plan, readiness and sustainment plan, and change metrics Execute on the tactical details of each plan Support the communication, training and engagement efforts of employee-facing managers and business leaders Be an active and visible coach to executive leaders who are change sponsors Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns Create and manage measurement systems to track adoption, utilization and proficiency of individual changes. Create and enable reinforcement mechanisms and celebrations of success Work with project managers and teams to integrate change management activities into the overall project plan Requirements: Previous experience with the implementation and support of APIs including organizational design and execution of client facing Sales & Service support models Bachelor''s degree required Familiarity with the Change Management methods, approaches, tools Exceptional communication skills both written and verbal Excellent active listening skills Problem solving and root cause identification skills Must be a team player and able to work with and through others Ability to influence others and move toward a common vision or goal Proficient in Microsoft Office suite: PowerPoint, Excel, Word Manage multiple and diverse stakeholders with varying needs Establish and manage communications processes, protocols and plans Able to resolve complex issues and conflicting interests with diplomacy and recognize when issues need escalating Nice to Haves: Certification in Change Management methodology Familiarity with Project Management approaches, tools and phases of the project lifecycle Skills: Minimum of 8 years of dedicated Change Management experience. This is a large-scale business transformation project that will affect employees and customers. Candidate must demonstrate experience in not only strategic vision, but also following through on that vision to completion the role will entail both strategic and tactical efforts. Candidate must demonstrate experience leading teams and/or workstreams.
Job Title
Change Manager