At Five Star Insurance, we are a leading insurance brokerage serving clients across Canada. We specialize in a wide range of insurance solutions, including Truck, Business, Manufacturers, Contractors, Auto, and Home Insurance. Our clients trust us because we provide comprehensive, tailored coverage with a focus on building long-lasting relationships. Our team of experienced, multicultural brokers is committed to understanding the unique needs of each client, leveraging our strong partnerships with hundreds of insurers to deliver cost-effective solutions without compromising on coverage. At Five Star Insurance, we pride ourselves on delivering exceptional customer service and consistently exceeding client expectations. We are looking for a dynamic and motivated Personal Lines Manager to join our team at our Brampton office. In this management position, you will support the daily operations of the personal lines department, ensuring smooth and efficient service delivery. You will also be responsible for guiding a team of brokers and customer service representatives while continuing to develop your leadership skills within the personal insurance sector. This role offers the opportunity to grow and advance in a collaborative and supportive environment. Key Responsibilities: Leading, mentoring, and coaching a team of personal lines brokers and support staff to ensure high-quality customer service and operational efficiency. Help manage team performance, providing regular feedback and identifying opportunities for improvement and training. Work with clients to address their insurance needs, offering solutions related to auto, home, and tenant insurance. Implement strategies that enhance sales, improve customer retention, and meet department goals. Ensure compliance with industry regulations and company policies regarding personal lines insurance. Assist with preparing and analyzing reports to track team performance and departmental goals. Support the team in maintaining strong relationships with insurance carriers, ensuring clients receive competitive rates and coverage options. Handle customer inquiries, resolve issues, and ensure clients are satisfied with services provided. Stay up to date with industry trends, products, and regulatory changes, sharing knowledge with team members. Contribute to marketing and business development initiatives aimed at growing the personal lines book of business. Qualifications: RIBO (Registered Insurance Brokers of Ontario) license is required. Minimum of 3 years of experience in personal lines insurance, with a desire to grow into a leadership role. Strong knowledge of personal lines products (auto, home, tenant insurance) and insurance processes. Proven ability to work effectively in a team environment and manage relationships with clients and colleagues. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities. Excellent communication and interpersonal skills. A customer-centric approach with a passion for delivering high-quality service. Proficiency in insurance software platforms and Microsoft Office Suite. Work Environment: At Five Star Insurance, we believe in fostering a flexible and supportive work environment. If youre ready to make an impact and grow your career with a company that values innovation, collaboration, and customer service, apply today to join the Five Star Insurance team!
Job Title
Personal Lines Manager