Design Researcher, EverPro REMOTE/IN OFFICE (Toronto) At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. We are looking for a Design Researcher who will research, analyze and share insights about the attitudes and behaviors of customers that currently use EverPro solutions, as well as those who dont yet but might in the future. You will be responsible for all research activities that allow us to understand the problem, learn about people, gain empathy, generate insights, and test new ideas. You will plan and execute research using qualitative and quantitative methods, analyze results, and synthesize insights in close collaboration with multidisciplinary teams. As a Design Researcher , you are expected to represent depth in the craft of design research: as an individual contributor, and as a mentor and guide for colleagues in other roles. You will often be the backbone of a research project from beginning to end. Reporting to EverPros Design Director, you will be instrumental in shaping the research practice at the EverPro product portfolio level. Your work will impact tactical initiatives for individual software solutions, but also EverPro-level strategic product evolutions like our integrated customer journey and cross-solution features. Responsibilities: Be the go-to person for all things customer research & discovery related. Work across product, sales, customer success, customer support and other teams to scope, design, and execute impactful design research initiatives. Drive exploratory and evaluative research initiatives, addressing strategic questions around customers, non-customers and/or new product opportunities. Use both qualitative and quantitative data to generate insights and opportunity areas for further exploration. Communicate research findings to diverse audiences through presentations and written analyses. Help others understand and use design research methods in their daily work, driving culture change across the organization. Build strong collaborative relationships across teams within the company. Skills and Experience needed for success in this role: 8+ years of professional design research experience. Highly developed research skills, demonstrated in your portfolio of recent work. Strong understanding of the strengths and shortcomings of different qualitative and quantitative research tools and methods. Experience driving or participating in design sprints or similar processes. Ability to ruthlessly prioritize your work to drive the most impact. Ability to parallel track multiple discovery/research projects. Confident presentation and storytelling abilities. Experience collaborating in multifunctional teams as the research lead. Comfortable in dynamic and sometimes ambiguous work situations. Strong initiative, keen attention to detail, and complex problem-solving abilities. Highly autonomous, entrepreneurial and self-motivated. Experience integrating design research into software development. Excellent verbal and written communication skills. It would be a bonus if you have: A university degree in a relevant Design, Technology, or Social Science discipline. Experience in SaaS and/or native mobile application environments. Experience doing research in the home improvement/home services industry. Where: The EverCommerce team is distributed globally. This role can be based anywhere in Canada if youre close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America. Benefits & Perks: Flexibility to work where/how you want within your country of employment in-office, remote, or hybrid. Robust wellness benefits, including an annual wellness stipend. Flexible and generous (FTO) time-off. Employee Stock Purchase Program. Registered Retirement Savings Plan (RRSP) with 4% company match. Continued investment in your professional development through Udemy. Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $100,000 - $110,000 CAD Per Year, plus bonus. EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! #J-18808-Ljbffr
Job Title
EverPro - Design Researcher, (Remote CAN)