Overview We are seeking a Client Service Representative to join our team. The ideal candidate will have a passion for customer service and possess strong communication skills. This role offers the opportunity to work in a dynamic environment and interact with a diverse client base. Previous Collection Agency Experience is a MUST. Please DO NOT APPLY IF YOU DO NOT MEET THIS CRITERIA Those that do not meet the below requirements, need not apply. Responsibilities Primary point of contact for clients Communicate with clients via telephone and email Address Client Inquiries Providing Product and Service Information Resolving any Emerging issues Reporting Prepare manual letters Adhoc Requests Manage & Distribute emails from General Mailbox Document Uploads Qualifications Previous experience in a collection agency and/or client services is MANDATORY Familiarity with Debt Master / DRS is an asset, but not mandatory Proficiency in MS Office Strong communication skills, both verbal and written Ability to multitask and prioritize tasks effectively Excellent problem-solving abilities Proficient in English with extraordinary communication and interpersonal skills Maintain cordial relationships with clients Employee Benefits: Paid training Medical benefits eligibility Great growth & management development Free Covered Parking on site Social Events (BBQ, Bowling, Holiday Parties) Join our team as a Client Service Representative and embark on a rewarding career where your skills will be valued, and professional growth opportunities await. Job Type: Full-time Pay: $2,800.00-$3,300.00 per month Benefits: Casual dress Company events Dental care Extended health care On-site parking Paid time off Vision care Flexible language requirement: French not required Schedule: Monday to Friday Experience: Customer relationship management: 1 year (required) Collections: 1 year (required) Client Services: 1 year (preferred) Language: English (required) Work Location: In person
Job Title
Client Service Representative