Overview: We are seeking a dedicated and detail-oriented Mobile Service Coordinator to join our dynamic team for the evening shift . The ideal candidates will play a crucial role in coordinating our Mobile Technician Team. This is a fully in-office role. Responsibilities: Handle inbound phone traffic for the service department. Work with a positive and professional attitude and communicate effectively and efficiently with customers. Create and schedule all mobile service and emergency service jobs appropriately. Coordinate and direct Road Service Technicians. Prepare work orders and quotes as required. Assist with parts requests and orders. Ensure accurate and real-time statuses on all work being performed by Road Service Technicians at any given time. Follow up on jobs internally; coordinating with the Parts Department to ensure efficient turnaround times and/or with Sales regarding scheduling. Perform additional duties as required. Qualifications: Must have had a minimum of 3+ years in a coordination role, preferably in the service and repair industry. High School Diploma or equivalent. Extremely detailed and well-organized individual. Strong English communication skills, both verbal and written, with an emphasis on clear phone etiquette. Ability to adapt in high pressure situations. Self-motivated and disciplined to work with minimal supervision. Strong computer skills, with intermediate abilities in Microsoft Office, specifically Excel. This role may require availability for overtime during busy periods. Available Shifts: Evenings: Monday-Friday, 3:30 pm - 12:00 am, in-office Nights: 4 nights, 6 pm-6 am, either Thursday-Sunday or Saturday-Tuesday Join our team as a Mobile Service Coordinator where your contributions will directly impact our operational efficiency and customer satisfaction! This role includes competitive compensation and eligible benefits (medical, dental, vision) after completing your probationary period of (3) months of active employment. We are proud to be an equal opportunity employer. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion, disability status, or any other applicable characteristics protected by law. Accommodation is available on request for candidates taking part in all aspects of the selection process. Information received relating to accommodation will be addressed confidentially.
Job Title
Mobile Service/Repair Coordinator