About the Company At ANANA Properties Inc., we aim to redefine hospitality in the Lower Mainland by blending exceptional service with a commitment to sustainability. We believe in building upon humanitys collective knowledge and fostering growth through education, innovation, and collaboration. Our mission is to create high-quality, ever-evolving experiences for our guests while empowering our team to grow together through shared learning and a commitment to excellence. If youre passionate about quality, innovation, and creating memorable guest experiences, we invite you to join our dynamic and forward-thinking team. About the Role Are you ready to take your career in property management to the next level? As a Property Manager Lead at ANANA Properties, youll oversee property operations, guide a dedicated team, and ensure the highest standards of guest satisfaction. This role offers a unique opportunity to lead with purpose, fostering both innovation and exceptional service. Responsibilities Lead daily property manager meetings to ensure clear communication, align team goals, and address any operational challenges. Oversee daily property operations, ensuring they align with ANANAs commitment to quality and excellence. Provide exceptional customer service by promptly addressing owner & guest inquiries and resolving issues. Coordinate with maintenance teams to schedule repairs, manage cleaning services, and ensure units are well-maintained. Maintain comprehensive knowledge of your assigned properties as well as all properties managed by our team to effectively address operational and guest needs. Foster a positive, collaborative, and efficient work environment for your team. Track operational performance and suggest improvements to enhance guest satisfaction and operational efficiency. Qualifications Valid drivers license and access to a reliable vehicle. Strong familiarity with tools and home repair; handy skills are an asset or a willingness to learn. Proven ability to thrive in dynamic, fast-paced environments. Proficiency in English (written and spoken); knowledge of Mandarin is a valuable asset. Comfortable using property management software and other digital tools. Previous experience in hospitality management, property management, customer service, or similar fields. Property management experience is preferred; however, candidates with proven and strong skills in managing people or project management will also be considered. Why You''re Our Ideal Candidate You have a keen eye for detail and a proactive approach to problem-solving. You excel at juggling multiple priorities while maintaining exceptional service standards. Youre self-motivated, organized, and committed to fostering a positive team environment. Your background in hospitality or customer service demonstrates your dedication to creating memorable guest experiences. You bring a collaborative mindset and are eager to contribute to a culture of growth and innovation. Rewards & Benefits Continuous Learning: Access opportunities for professional development and growth. Eco-Friendly Perks: Be part of our green initiatives and contribute to a sustainable future. Competitive Compensation: Enjoy a rewards package that values your skills, leadership, and commitment. Vibrant Workplace: Be part of a collaborative team that fosters respect, open communication, and innovation. Equal Opportunity At ANANA Properties Inc., we are committed to creating an inclusive environment where everyone feels respected and valued. We are an equal-opportunity employer and celebrate diversity, including support for the LGBTQ+ community. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that our differences make us stronger and are dedicated to promoting equality and providing opportunities for all. Employment Status: This position requires both on-site and off-site presence to support operations and collaborate with cross-functional teams across the organization. Our Vision: Our vision is simple: At ANANA Properties Inc., were dedicated to delivering a 5-star experience rooted in genuine connections and unparalleled hospitality. We strive to turn guests into family through respect, open communication, and teamworkcreating an environment where every contribution matters. Opportunity for Growth: We dont just offer a job; we provide a platform for personal and professional growth. At ANANA Properties Inc., we encourage curiosity, innovation, and the pursuit of excellence. Challenges are viewed as opportunities, and were committed to supporting your development as part of our team. Green Hospitality: Our commitment to sustainability goes hand in hand with creating extraordinary guest experiences. We aim to achieve carbon neutrality by 2026 through initiatives such as waste reduction and integrating sustainable practices into our operations. Join us in making a meaningful impact on the planet while excelling in your career. Join Our Hospitality Family: ANANA Properties Inc. is more than a workplaceits a community where hospitality, growth, and sustainability intersect. By joining us, youre advancing your career while contributing to a more responsible, innovative, and caring world. Benefits Automobile Allowance: We reimburse all gas expenses incurred during the workday for work-related purposes! Priority Access: Get exclusive early access to tickets for major happenings like Taylor Swift concerts, F1 races, NHL games, the US Open, and more, with our official ticket partners. Hotel Discounts: Enjoy your getaways with up to 20% off at Hilton, Marriott, and Caesars Entertainment Group hotels. Friends and Family Discount: Share the perks with loved ones, offering them up to 30% off when they book our properties. Apple Products Discount: Save up to 10% on Apple products and enjoy the latest tech. Continuous Learning: Grow with us in an environment dedicated to your professional development, from our in-house book club to a culture of continuous learning. Free Pool and Gym Access: Embrace a balanced lifestyle with complimentary access to gyms, pools, jacuzzis, hot tubs, and saunas at our properties across Greater Vancouver. Equinox Corporate Discount: Stay fit and healthy with exclusive discounts at Equinox gyms. Eco-Friendly Perks: Join us in our green initiatives and be a part of our commitment to a sustainable future. Competitive Compensation: Feel valued with a compensation package that recognizes and rewards your skills and dedication. Vibrant Workplace: Be part of a team that thrives on collaboration, respect, and open communication. Annual Arts and Culture Event: Expand your horizons and spark your creativity with our annual corporate event, featuring unforgettable experiences like Cirque Schedule: 8 hour shift Holidays Monday to Friday Weekends as needed Experience: Property Management: 1 year (preferred) Administrative: 1 year (preferred) Licence/Certification: Driving Licence (required)
Job Title
Lead Property Manager