The Position We are currently seeking a highly organized self-starter to join our growing team as a Client Service Associate. In this role, the successful candidate will report to the firms Client Service Team Lead and coordinate with Prime Quadrants clients on investment subscription, redemption, and internal Know-Your-Client (KYC) documentation. The Client Service Associate will work closely and in collaboration with Prime Quadrants Team Members across Consulting, Operations and Compliance. Primary Responsibilities Client Record Keeping Maintain up-to-date client records in the firms reporting and client relationship management database (Salesforce FSC, SharePoint, form creation and generation, and SideDrawer). Prepare, coordinate, and facilitate completion of compliance and KYC records for new and existing clients. Client Trade Execution Prepare required documents for client trades, such as subscription agreements, redemption forms and account-opening forms. Regularly liaise with clients to coordinate account set-up and trades, including wire transfers. Troubleshoot with Consulting Team Members as required on client trade execution. Client Service Assist the Client Onboarding Associate and Consulting Team Members with onboarding new clients. Provide support for Prime Quadrants annual client survey. Recommend process changes and enhancements to the Executive Team as a key member of the Prime Quadrant Team. Key Attributes Proven client service orientation you get energy from helping people. High degree of accuracy, organization, timeliness, and a strong detail orientation. Ability to prioritize and multi-task in a fast-paced work environment. Able to work well within a team environment and in a collaborative manner. Flexible to work early or late on occasion and as needed. Very strong process orientation and ability to follow through on commitments. Can navigate complex issues and escalate as needed with a sense of urgency. Compensation Industry competitive base salary with a performance-based bonus structure. Health benefits via participation in the firms health spending account. Entitled to receive awards under the firms Key Exemplary Employees Plan as per its terms and conditions. Up to $1,000 per annum relevant continuing education expense. Career advancement with demonstrated performance. 3 weeks vacation per annum. Qualifications University degree with knowledge or interest in financial services. Successful completion of the Exempt Market Proficiency Exam is required for the role but may be completed within 6 months of joining the firm. Co-op/internship experience in a financial services organization. Strong Microsoft Office fluency (Excel, Word, OneNote, Teams). Strong English writing and oral communication skills. Demonstrated interest in the investment advisory or wealth management industry. Bilingualism is an asset. Previous experience in a similar role is preferred.
Job Title
Client Service Associate (Operations)