Company Overview:Hyperdrive is a leading global provider of Business Transformation. Our holistic solutions help businesses pivot rapidly, efficiently, and effectively in response to market changes and gain a competitive advantage. For nearly 15 years, our world-class Agile consulting team has worked hand-in-hand with startups and Fortune 100 companies to launch and accelerate Agile Transformations. We offer consulting and award-winning, 5-star rated public and private Agile and OKR training courses that help individuals and teams develop a drive for continuous improvement and form better ways of working to delight customers and improve the bottom line. We've served as a partner and trusted advisor for top companies such as PayPal, LinkedIn, Atlassian, Capital One, Prudential, Humana, ExxonMobil, Nike, HP, Cisco, and many more. Whether you're just starting your Agile career or are scaling Agile practices across an entire enterprise, we will help you and your organization reach the highest potential.-- Note: Client is based in Toronto, Canada. Work will include occasional travel on-site. --Role Overview:Our banking client is embarking on a transformative journey to deliver holistic financial advice to consumers, combining personalized financial guidance with access to a unified range of products and services across Retail Banking, Wealth Management, and Business Banking. As a Product Owner on this major initiative, you will play a critical role in the ideation, development, and delivery of solutions that enhance the customer experience.This project aims to create an integrated experience across all three lines of business, ensuring customers perceive the offerings as cohesive and unified. To achieve this, you will work closely with leaders and stakeholders across the business to identify and address areas requiring alignment and collaboration. Your work will be business-focused, with an emphasis on understanding banking customers' needs, preferences, and behaviors.The ideal candidate will also have a strong understanding of back-office operations in financial institutions, including how these operations support and impact customer-facing processes. While the focus will remain on delivering a seamless customer experience, the role may also involve addressing critical touchpoints like online and mobile channels as part of the overall work.Experience in customer-facing roles (e.g., teller, new accounts representative, financial planner) or marketing roles within a financial institution, where you gained a deep understanding of customers and their personas, will be highly valuable for success in this role.Key Responsibilities:Customer-Centric Research: Conduct primary and secondary research to understand consumer needs, preferences, and behaviors across Retail Banking, Wealth Management, and Business Banking.Requirements Gathering: Collaborate with stakeholders from all three lines of business to define and document requirements that ensure a unified and seamless customer experience.Cross-Business Alignment: Work with leaders and teams across Retail Banking, Wealth Management, and Business Banking to identify and resolve misalignments, creating a cohesive strategy for customer experience.Back-Office Collaboration: Partner with back-office teams to understand operational dependencies and ensure they align with customer-facing processes.Product Backlog Management: Develop, prioritize, and maintain the product backlog to ensure alignment with strategic goals and customer needs.Feature Prioritization: Work closely with the team to evaluate and prioritize features, balancing consumer value, business impact, and operational feasibility.Story Refinement: Write detailed user stories and acceptance criteria to guide development teams. Ensure stories are clear, actionable, and aligned with the overall product vision.Product Roadmap: Assist in creating and maintaining the product roadmap, ensuring timely delivery of high-priority features that drive unification across lines of business.Omni-Channel Touchpoints: Address critical in-branch, telephony, online and mobile touchpoints as part of delivering a seamless, integrated customer experience.Continuous Improvement: Analyze program outcomes, gather feedback from customers and stakeholders, and propose iterative improvements to the product and process.Qualifications:Experience: 5+ years of experience as a Product Owner, Business Analyst, or similar role, preferably within the financial services or credit union industry.Customer-Facing or Marketing Experience: Experience in a customer-facing role (e.g., teller, new accounts, financial planner) or marketing role in a financial institution, providing valuable insights into customer needs and personas.Banking Industry Expertise: Strong understanding of retail banking, wealth management, and business banking products and services.Back-Office Operations Knowledge: Familiarity with back-office operations and their impact on customer-facing processes.Customer Alignment: Experience working across multiple business lines to create a unified customer experience.Skills: Strong skills in consumer research, requirement gathering, and cross-functional collaboration.Techniques: Proficiency in product roadmaps, business models, product strategy, and decision-making/prioritization techniques.Education: Bachelors degree in Business, Finance, or a related field is preferred.Attributes: Strong communication and interpersonal skills, with a consumer-centric mindset. Ability to navigate ambiguity and drive outcomes in a collaborative team environment.Equal Opportunity Employer: Hyperdrive is an equal opportunity employer. All qualified applicants will receive consideration for contract positions without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Job Title
Product Owner