Are you ready to lead a dynamic team in the exciting world of AI? Our client seeking an Operations Manager who will play a pivotal role in managing the performance and governance of our projects related to Large Language Models (LLMs). If you're passionate about operational excellence and team development, this is your opportunity!Location:Fully remote within Canada. Preferred EST time zoneHours:Full time, 40hour/week.What Youll Do:Lead Project Deployment: Oversee end-to-end deployment of small to medium projects, collaborating closely with Project Managers, Team Managers, and Total Quality Management (TQM) teams.Ensure Customer Satisfaction: Monitor daily KPIs to guarantee top-notch service delivery and client satisfaction.Foster Collaboration: Communicate and promote TQM strategies and initiatives to enhance the experience of our client community.Drive Improvement: Actively contribute to refining policies, processes, and support systems by providing insightful feedback and suggestions.Identify Risks: Proactively spot potential issues in project implementations and maintain open lines of communication with stakeholders.Translate Requirements: Convert business needs into operational plans, coordinating with support teams during deployment.Implement Tracking Methodologies: Develop and execute monitoring and reporting processes for all SLAs to ensure KPI achievement.Prioritize Operations Issues: Assess and address key operational challenges affecting productivity, quality, and training.Manage Change: Partner with Client Change Management teams to implement Change Orders and Requests effectively.Support Training Programs: Enhance training initiatives by planning, designing, and evaluating performance.Mentor Leaders: Provide coaching to team leaders on effective people management strategies.What Were Looking For:Education: Minimum Bachelors degree; Project Management or Six Sigma certification is a plus.Experience: 5+ years in operations and people management, ideally managing large, diverse teams.Leadership Skills: A dynamic leader with a passion for developing team members in a fast-paced, rapidly changing environment.Strategic Thinker: Strong analytical and problem-solving skills, with the ability to tackle complex challenges.Client-Centric: Empathy for clients and a commitment to creating exceptional support experiences.Project Management: Proven ability to manage multiple projects to successful implementation.Communication: Excellent written and verbal communication skills.Adaptability: Energized by fast-paced environments and capable of navigating ambiguity.What We Offer:Remote Work: Enjoy the flexibility of a fully remote work environment.Collaborative Culture: Be part of a team that values cooperation and innovation.Competitive Compensation: Receive a competitive salary and benefits package.Health Benefits: Access to comprehensive health, dental, and vision coverage.Support & Growth: Benefit from our Employee Assistance Program (EAP) and career development opportunities.Work-Life Balance: Enjoy paid vacation, personal days, and sick leave to recharge.
Job Title
Operations Manager