Silk & Snow is a Toronto-based retailer of responsibly made sleep essentials. You will have theopportunity to join a fast-growing company and work on a team with full in-house marketing,product design, and supply chain capabilities.We are seeking an individual that is extremely driven and customer-focused to help us deliver a best-in-class retail experience while driving sales.If you enjoy working with customers and possess exceptional customer service and organization skills, and if you are highly adaptable, dynamic, and eager to take on different challenges, we want to hear from you!Job DescriptionLocation:670 Caledonia Road, York, ON, M6E 4V9Schedule: Includes weekends and shifts until 8:30pmAs a Retail Associate, you will:Walk customers through our product lines to build brand loyalty and maximize sales resultsProvide exceptional customer service in our showroom and through any communication method chosen by our customers. Aim to assist as many customers as possible by balancing efficiency and sales with a friendly approachAssist customers post sale in ensuring all questions regarding deliveries are answered and important information is properly communicated to the Operations teamParticipate in visual directives in accordance with company product launches, including but not limited to setting displays, merchandising products, and maintaining pricing signageMaintain a welcoming and pristine showroom environment by taking care of regular cleaning and tidying of fixtures and display itemsBe the face of our core values of transparency and sustainability. You will be responsible for ensuring that the story behind our brand gets communicated to our customersSupport the Marketing and Operations team by maintaining a trend record of customer insights, including general demographics, product preferences, buying habits, and other relevant details to help guide business strategiesWork closely with the Retail and Training team to stay updated on product changes and promotions, ensuring clear and accurate communication with customersCreate and curate a comfortable environment for customers to experience our products and learn about our brandMaintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashionAbout You:Minimum 1 year of experience in customer service, retail sales, or a related/transferable field (1-3 years preferred but not mandatory)Exceptional interpersonal and communication skills, with the ability to genuinely connect with customers and understand their needsProficiency in browser-based and mobile-based applications, including G-Suite (Sheets, Docs, Slides)Must be reliable, adaptable, and fully available to work shifts, including weekends and evenings up to 8:30 pm EST. This availability is mandatory.Skilled at multitasking, time management, and working effectively under pressure in fast-paced environmentsAbility to work both independently and collaboratively within a teamHighly coachable, open to feedback, and committed to self-improvementDetail-oriented, meticulous, and organized, ensuring spaces are clean and well-maintainedThrives in high-volume environments, handling diverse customer personalities with empathy and professionalismAmbitious self-starter, motivated to meet and exceed sales targetsAdaptive and responsive to changing priorities and new informationCritical thinker capable of making independent decisions when necessaryWhy our Sales team members enjoy working at Silk & Snow:We prioritize diversity and inclusivity in our company cultureGrowth opportunities with an emphasis on hiring from withinYou will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after trainingYou can access our LifeSpeaklearning platform with lots of free courses taught by experts to support your personal and professional developmentWe offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time offEmployee discount on all products and afree mattress and bedding set upon completion of the probationary periodMake a meaningful impact on our customers' sleep habits, contributing to their overall well-beingWe foster a healthy work-life balance with our company's supportive environmentThis is not just a job but a CAREER with potential opportunities for growth and advancementYou dont meet every single qualification and requirement? At Silk & Snow, we're all about creating a diverse and welcoming workplace. So, if you're enthusiastic about this job but don't meet every requirement exactly, go ahead and apply anyway. You might be a great fit for this role or others we have!
Job Title
Retail Associate