Toromont Cat is seeking a Field Service Supervisor to join our team in Thunder Bay. Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. This leader is responsible for also providing direction to the Field Service Team ensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.** Experience in Mining is an Asset **As a Field Service Supervisor, YOU will experience:Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Model the way for safe, environmentally sound and healthy work behaviours in support of Toromonts Health and Safety Policies, Programs and initiativesEnsure all employees comply with established customer safety rulesProvide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operationsPromote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level serviceTrain and coach team members to meet and exceed customer and business expectations by administering performance evaluationsImprove customer and employee satisfaction by initiating corrective procedures in the field service operationsProvide direction on financial implications of work orders including customer pay, warranties, claims, policies and redosCreate quotes and review and prepare invoices for internal and external customersManage work-in-progress (WIP) and contamination controlInvestigate and report accidents or near missesIdentify and resolve issues by initiating corrective actionsEncourage continuous improvement for field operations through regularly scheduled meetings and associated trainingAssist the PSM with the management of fixed assets and preparation for capital expendituresMaintain maintenance on the fleet of field service trucksManage employees at off-site locationsWork with a sense of urgency and foster team efforts to encourage growthMust-haves for this role:Post-secondary educationMinimum 5 years of experience in a service leader positionAbout Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Job Title
Field Service Supervisor