Toromont Cat is seeking a Product Support Manager to join our team in Moncton. As an essential member of our team, you will be responsible for the integrity, growth and profitability of the Branch by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.As a Product Support Manager, YOU will experience:Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Model the way for safe, environmentally sound and healthy work behaviours in support of Toromonts Health and Safety Policies, Programs and initiativesManage all branch parts and service objectives and ensure they are metProvide administrative and policy guidance to direct reports on Toromont and Caterpillar policiesLead a high level of customer focus and maintain trusted relationshipsReview and monitor operational expenses and financial reportsDevelop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitmentsDevelop, implement and manage improvements in all aspects of product supportLead, inspire and coach employees to achieve personal and corporate objectivesActively pursue business in the territory to support equipment, parts and serviceCollaborate and work closely with Sales TeamsCollaborate with, develop and coach Planning TeamWork with a sense of urgency and foster a team environment to encourage growthLiaise with the Heavy Equipment group on both sales and service issuesMust-haves for this role:Minimum post-secondary education3-5 years experience in a supervisory/managerial positionStrong technical aptitude, and knowledge of the mining and construction industryAbout Toromont CatWith over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar , Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Job Title
Product Support Manager