Select how often (in days) to receive an alert: Administrative Associate - Victoria, Vancouver and Toronto Clinics Location: Vancouver, BC, CA; Victoria, BC, CA; Toronto, ON, CA Status: Full-time (37.5 hrs/week) Schedule: Variable hours - Monday to Sunday (must be flexible) Join our team Who is TELUS Health - MyCare? As part of the Clinical Operations team, youll be working alongside leaders in technology, physicians, medical experts, and a fun, hard-working group of HealthTech enthusiasts responsible for the rollout and operations behind TELUS Health MyCare. Youll be responsible for upwards of 100 incoming and outgoing calls per day, as well as managing the post-consultation care for our patients by liaising with pharmacies and working with other members of the medical community. The ability to provide professional and confidential support via telephone, while typing notes, is important. The platform we use merges healthcare and technology, and well need you to be comfortable with providing low-level technical support, such as walking patients through downloading an app or finding a particular tab, and providing technical support to our physicians during appointments. Heres the impact youll make and what well accomplish together We are looking for an enthusiastic, customer service-minded individual who thrives in a collaborative, friendly, and supportive clinic environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem. Heres how / What youll do Provide administrative support for clinicians in moving from patient to patient seamlessly (e.g. turn down rooms, preparing trays, packaging swabs, etc.) Responsible for managing appointments, greeting patients, receiving and communicating messages Standing in as a chaperone for patients where necessary to ensure comfortability and professionalism is maintained behind closed doors Maintain office operations daily, monitor supplies usage and equipment safety monthly Coordinate with our virtual operations team to ensure complete patient care Provide ad-hoc support to our virtual operations team during downtime Other duties, as required You're the missing piece of the puzzle / What you bring Two (2) years of work experience in a medical environment Medical Office Assistant (MOA) certification is strongly recommended Intermediate computer skills and knowledge of Windows & Google Suite environment Basic telephony skills and previous experience connecting calls to various departments A quick learner, ability to organize, adapt, prioritize, and multitask Confidentiality and high level of empathy is critical A proactive attitude with the ability and skill to achieve goals independently or with limited direction from a supervisor Great-to-haves Private clinic, Dental clinic, Senior Citizen community living Medical Office or Primary Care Medical Office experience would be a strong asset Previous experience of making referrals and specialist appointments would be an asset Knowledge of medical terminology, experience handling medical records or physical charts would be an asset By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Salary Range: $37,000-$55,000 Performance Bonus or Sales Incentive Plan: 5% Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience, and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually, or a combination of both Generous company-matched pension and share purchase programs Opportunity to give back to communities in which we work, live, and serve Career growth and learning & development opportunities to develop your skills And much more Please note that the compensation shown in the job posting is effective 2024 and may be subject to change in 2025. A bit about us Were a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers, and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr
Job Title
Administrative Associate- Victoria, Vancouver and Toronto Clinics