CA EmploymentAlert | Guest Experience Manager
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Job Title


Guest Experience Manager


Company : Wickaninnish Inn


Location : Tofino, British Columbia


Created : 2025-01-14


Job Type : Full Time


Job Description

As a Guest Experience Manager, you will:Be an example of the mission statements of the Inn and constantly ensure the 5 C standards of Relais & Chateaux, AAA, Forbes, and Wickaninnish service philosophies are followed.Lead by example and be a proactive member of the Leadership Team of the Wickaninnish Inn.Facilitate in-house seminars/workshops such as Meet the Team, You are the Experience, Leadership Orientation and Trainers Network.Create new training seminars/workshops as required.Responsible for keeping all presentations, training documents, and photos associated with the above seminars/workshops up to date and relevant.Work with Department Managers on addressing need for one-on-one service training of team members, perform one-on-one service training and maintain relevant reports and evaluations.In conjunction with the HR Administrator, apply for BC Training Grants for purposes of training costs.Manage and complete annual applications for awards and designations such as Canadas Top 100 Employers.Maintenance and creation of videos used for MTT, and training purposes.Be fully trained in Front Office, Spa, Housekeeping, and Restaurant and be able to correctly demonstrate procedures in each Department.Be available for Departmental meeting coverage such as Spa, Front Office, and The Pointe Restaurant.Facilitate new team member Orientation.Be the point person for outside facilitators/instructors such as First Aid, etc.Maintain resource library for team members to access.Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:Previous experience in a service rich environment such hotel or restaurant.Previous public speaking experience and significant level of comfort in delivering content to a large audience in an energetic, relevant and engaged format.Excellent working knowledge of Microsoft Office programs, video editing software and Canva is required.Strong Human Resources skills are required; oral and written communication skills, ability to connect with team members, and ability to follow up with team members efficiently; sound judgment.Strong organizational skills, attention to detail, ability to multi-task, and ability to work autonomously are necessary.Must be able to work weekends and holidays.Ability to make 2-year commitment in this position.Salary/Wage: $52,000 - $58,000 per year.