Job OverviewOur sister company, Mokal Industries is seeking a highly motivated and skilledSystem Technical Support Analystto join our team. In this role, you will be responsible for providing technical support, troubleshooting, and system maintenance for business systems, networks, and internet infrastructure. You will work closely with users and other technical staff to resolve technical issues and ensure the smooth operation of the network and web servers. Your ability to manage, support, and improve system performance will be key in ensuring optimal functionality across our technical platforms.DutiesCollect, organize and maintain a problems and solutions log for use by other technical support analysts.Provide business systems, networks and Internet support to users in response to identified difficulties.Perform routine networks start up and close down and maintain control records.Load printer with paper and forms.Troubleshoot, maintain and upgrade web server hardware and software.prepare manufacturing drawings, specifications and guidelines for production and construct prototype of design.Coordinate access and use of computer networks.Assist clients/guests with special needs.Implement data, software and hardware security procedures.Respond to requests for help and information from Website visitors and Website designersEvaluate the performance and reliability of systems designs.Provide problem-solving services to network users.ExperienceDegree in Computer Science, IT, or related field (preferred).1+ years of experience in technical support, system administration, or network management.Basic knowledge of web server maintenance and network troubleshooting.Strong problem-solving and communication skills.Job Type: Full-time, PermanentTarget Compensation: $39/hour, with flexibility based on experienceRegular Work Hours: 9:00 AM - 5:00 PMWork Location: On-siteJoin us asSystem Technical Support Analystwhere your expertise will contribute significantly to our commitment to providing top-notch support for our clients. We look forward to welcoming you to our team!
Job Title
Prep Doctors® | Systems Technical Support Analyst