CityWest is one of the biggest employers in Northern BC, whose team is driven to learn and embrace new challenges. Providing a dynamic and positive work environment in an ever-evolving industry, we strive to exceed expectations and deliver a superior experience to our customers. With a growing customer base and a variety of capital expansion projects in process, we are looking for a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team. Nature of Work This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts. This position will work out of our Campbell River, BC office. Principal Accountabilities Maintain and develop positive relationships with CityWest Customers to provide the best customer experienceManage customer requests for products and/or services information, order status, order request and supporting CityWest productsUtilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirementsCommunicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaignsRespond to email requests and inquires utilizing superior customer service and business writing skillsAdditional duties based on business needs Required Education Secondary School DiplomaPost-Secondary studies are an asset Qualifications and Experience Minimum of one-year experience in a computerized environmentMinimum one year of customer service experienceExperience with Microsoft Office 365 Suite Excel, Word, Outlook etc. Skills and Competencies Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)Good communication skills (oral and written)Strong problem-solving skillsOrganized, attentive to detailAbility to work through stressful situationsAbility to work individually and as part of a teamJob Types: Full-time, PermanentPay: From $25.28 per hourBenefits:* Casual dress* Company events* Dental care* Disability insurance* Employee assistance program* Extended health care* Life insurance* Paid time off* Vision care* Wellness programSchedule:* Day shiftApplication question(s):* Are you legally permitted to work in Canada?* Are you located in Prince Rupert, or looking to relocate? Please indicateEducation:* Secondary School (required)Experience:* customer service: 1 year (required)Work Location: In person
Job Title
CityWest Cable and Telephone Corp | Customer Service Representative - Prince Rup