THE ROLEAs an Associate Administrator within the LaunchPad program, you’ll gain valuable experience through cross-functional training and job shadowing, helping you build a strong foundation in the risk and insurance industry. LaunchPad is an innovative training program designed for individuals new to the insurance industry. This program combines classroom-style learning with practical, real-world experience to ensure you are set up for success in your new career. LaunchPad is not just a job—its a stepping stone into a rewarding and dynamic industry with long-term career growth opportunities.You’ll be a vital part of a dynamic team, providing personalized support to clients and contributing to the success of the Personal Insurance department. If youre looking for a role where learning is at the forefront, and youre passionate about delivering excellent customer service, this position offers a perfect blend of education, experience, and growth potential.WHAT YOU’LL DO:Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service.Actively participate in cross-functional training and comprehensive job shadowing opportunities for a fundamental understanding of insurance administrative functions.Manage the issuance and renewal of driver’s licenses, plates/vehicle registration, permits and updating client information as needed.Provide basic motor vehicle related support to clients, addressing general inquiries, and directing complex questions to Account Managers when necessary.Process SGI Auto Fund transactions, insurance payments and SGI Auto Fund End of Period tasks as required.Maintain organized and accurate records of client information and insurance policy details within our database software and relevant systems.Provide clients with prompt service and customized advice, responding to general inquiries via telephone, email, or walk in, from clients, colleagues, and other parties.Provide support for the Auto Insurance Team as needed.Assist with document processing, which includes new business, renewals, and endorsements within EPIC for all personal lines policies.Generate applications/forms (e.g. SOV, Profits Worksheets etc.) as directed.Support the Account Managers and Account Executive to reach growth & retention initiatives for the Personal Insurance department.Document work related activities with the client, sets priorities and manages workflow to ensure efficient, timely and accurate process of transactions and other responsibilities.Actively develop an increased knowledge of related insurance products and client needs.Other duties as required.WHAT WE REQUIRE:Willing to obtain a Level 1 General Insurance License.Commitment to delivering exceptional service and exceeding client expectations.Attention to detail and commitment to understanding and meeting client needs.High follow through and strong organizational skills with the ability to prioritize tasks effectively.Commitment to continuous learning and skill development.Excellent written and verbal communication skills and interpersonal skills.Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability.Knowledge of Microsoft Office Suite.
Job Title
Associate Administrator, LaunchPad