Location: Oakville, ON (Hybrid)Job Description: Provide expert remote technical support/ ticketing service to Field Service Representatives, Account Managers, and customers to enable deployments, configurations, and troubleshoot datalogging to ensure data connectivity & quality. Support the lifecycle of digital services including account/user management, reporting,alarms, connectivity troubleshooting, and other maintenance activities. Respond to service requests within specified SLAs. Follow Standard Operating Procedures (SOPs) to ensure team effectiveness and consistency. Work in a multidisciplinary team that includes Field Services, PLC automation,process engineering, electrical engineering, controls engineering and projectmanagement to deliver InSight projects.Requirement: Bilingual in English and French Hold a Bachelors Degree in Engineering, Chemistry, Computer Science, InformationTechnology or Data Science (or equivalent field) from an accredited university orcollege. Exhibit the ability to prioritize, shuffle, & organize work to meet conflicting deadlines andwork in a fast-paced environment. Show self-motivation, a willingness to learn, and the ability to work independently withminimal guidance. Is able to work collaboratively and energetically with remote individuals and teams tosupport existing and new customers. Good troubleshooting skills on device hardware and software. Possess basic knowledge of networking protocols (e.g. types of IP addresses).Desired Qualifications: 1 - 2 years of IT networking knowledge and experience. 1 - 2 years of technical support experience. Experience with AWS , Jira, Microsoft SQL Server, and/or Oracle database. Experience in working in a customer support team. Basic knowledge of data analytics.
Job Title
Bilingual IT Support