SUMMARY:To assist with the technical functions of dispensing prescriptions, assist as appropriate in thedelivery of pharmacy services and participate in the maintenance and operations of thePharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely,and pleasant service to customers.DUTIES & RESPONSIBILITIES:Customer Service• Greet customer promptly and gather prescription information according to StandardOperating Procedures• Perform duties in priority according to Role assigned on Role Assignment Schedule• Refer to the pharmacist all clinical inquiries, for example, those related to medicationpurpose, use and recommendations (including prescriptions, OTC’s, and restricted saleproducts); diseases and conditions; professional fees; and other inquiries as required bylaw or company policy• Set realistic customer expectations as to wait times and effectively communicate thetime to the customer• Locate and cash out prescriptions and any ancillary items, according to StandardOperating Procedures• Provide accurate information in response to customer inquiries (e.g. store policies,Loyalty), according to Standard Operating Procedures. Resolve customer issuesaccording to established standards, ensuring appropriate intervention by the pharmacist• Draw customer attention to literature or information as required• Ensure customers requiring counseling (OTC or Rx as defined by operating standardsand/or legal policies) are referred to the pharmacist in a timely and appropriate manner.• Maintain and control the cash register in the dispensary in accordance with cashhandling policies and procedures• Managing customer inquiries both in person and over the phone• Adhere to all confidentiality and privacy requirementsAdministration• Receive new and repeat prescription orders in accordance with Standard OperatingProcedures• Prepare and submit orders (e.g. medications, OTCs, special orders) with the exceptionof controlled drugs and narcotics• Adjudicate third party billing, online and manage manual Third-Party Accounts,collecting outstanding monies from customers where necessary• Answer telephone, ensuring that appropriate telephone etiquette is observed at alltimes and referring to a pharmacist when necessary• Manage incoming faxes according to Pharmacy Standards of Practice• Assist pharmacist in coordinating call backs• Identify patients who are candidates for pharmacy services where appropriate andprovide administrative support to the Pharmacist• Contact physicians’ offices as needed (e.g. for special authorization requests etc.) andmaintain all relevant documentation• Accurately file completed documentation as per Pharmacy Standards of Practice, in atimely and organized manner• Generate reports as requiredFront Shop Merchandising Duties• Ordering and maintaining non-prescription merchandise in the dispensary, includingstock rotation and the management of expired product• Assist with opening/closing the lock and leave panels/gates• Assist in removing and replacing patient education and health-related signagePrescription Workflow• Assist in prescription preparation to companys standards and professional services• Data entry for new prescriptions, and managing refill request processing, adjudicateclaim to Third Party payor in accordance with the Pharmacy Standards of Practice;Review and adjust third party adjudication records• Select medications to fill prescriptions according to Pharmacy Standards of Practice andpreferred brand selection• Efficiently count or measure, package, and label prescriptions, as per PharmacyStandards of Practice, ensuring all relevant information and documentation is complete• May be required to mix, reconstitute, or compound prescriptions, as directed andsupervised by the pharmacist• Accept written prescription or refill requests from customers in person or via telephone• Accurately enter and maintain appropriate data within the applicable Pharmacy systems• Resolve technical issues by contacting IT Service Desk or Third-Party adjudicators asrequired• Ensure prescriptions are prioritized correctly in accordance with workflow• Gather pertinent communication pieces for inclusion with prescriptionInventory Management• May be required to perform inventory management, under the direction andsupervision of the pharmacist• Maintain proper storage of medications within the pharmacy according to 5S principles• Ensure stock bottles are put away in accordance with established workflow• Maintaining perpetual inventory system in Kroll and Health Watch NextGeneration/Delta• Ensure regular replenishment of pharmacy drugs and supplies i.e. BTC and special order• Unpack and receive pharmacy totes inside pharmacy in a secure environment• Ensure narcotic inventory is detail received and records updated under the directsupervision of a Pharmacist• Put away received pharmacy inventory in appropriate location in accordance withestablished workflow• Manage customer returns and expired products in accordance with established disposalprotocol (e.g. Stericycle One Box)• Prioritize recalls and immediately isolate product; quarantine until details of the recallare provided• Ensure stock rotation is completed and expired product is removed from the shelf andreturned in accordance with standard operating procedures• Management of preferred generic product e.g. PGL or DSP• Perform cycle counts in accordance with Standard Operating Procedures-General/Other• Provide support and assistance to the Pharmacist(s) as required, ultimately with a viewto enhancing the Pharmacist/customer relationship• Maintain professional image (dress code) and conduct at all times• Promote marketing programs as appropriate and required• Regularly read and action/implement view communication vehicles (e.g.Communication Binder, Communication Board)• Ensure proficiency with Pharmacy Systems• Follow Standard Operating Procedures and Pharmacist direction, and adhere to all legalrequirements, including provincial and federal regulations and bi-laws• Comply with all established loss prevention policies and procedures• Maintaining cleanliness of work space according to 5s principlesSkills & Qualifications• High School Diploma• Diploma from a Pharmacy Assistant credited course preferred• Previous Pharmacy Experience preferred• Retail Experience an Asset• Exceptional customer service skills with a talent for building customer loyalty• Effective communication skills• MS Office• Effective organizational skills, ability to multi task• Problem Solving Skills• Strong attention to detailPhysical Requirements• Ability to lift up to 50 pounds• Ability to climb ladder• Ability to bend and stretch to stock shelvesThe above statement reflects the general details considered necessary to describe the principalfunctions and duties as required for proper evaluation of the job and shall not be construed as adetailed description of all the work requirements that may be inherent in the job.
Job Title
Pharmacy Assistant (Lethbridge)